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Tehnika
2014, vol. 69, br. 3, str. 514-520
jezik rada: engleski
vrsta rada: pregledni članak
doi:10.5937/tehnika1403514M


Menadžment inovacionih projekata u uslugama zasnovanih na IKT
Univerzitet u Beogradu, Fakultet organizacionih nauka

Sažetak

Projekti inovacija usluga kod kojih se novina zasniva na uvođenju savremenih IKT obično podrazumevaju kooperaciju izmenu različitih učesnika i organizacija. Prepoznajući specifičnu prirodu inovacionih projekata u uslugama, ovaj rad predstavlja rezultate istraživanja metodom studije slučaja koje je obuhvatilo četiri inovaciona projekta sprovedena u Srbiji. Upoređene su i analizirane specifične karakteristike i trajanje faza posmatranih projekata. Simultanost u sprovođenju određenih faza uočena je u svim projektima. Sa aspekta menadžmenta, kao najznačanije faze označene su definisanje korisničkih zahteva i njihovo prevođenje u projektne zahteve. Potvrđeno je da je kod inovacionih projekata fokus projektnih menadžera na interakcijama i umrežavanju, sa značajnim stepenom slobode i kreativnosti.

Ključne reči

razvoj novih usluga; inovacioni projekat; informaciona i komunikaciona tehnologija

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