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Megatrend revija
2016, vol. 13, br. 1, str. 159-184
jezik rada: engleski
vrsta rada: naučni članak
doi:10.5937/MegRev1601159Z
Creative Commons License 4.0
Dve evolucije kvaliteta - industrija vs. zdravstvo
'John Naisbitt' University, Faculty of Business Studies, Belgrade

e-adresa: azivaljevic@nezbit.edu.rs, dtrifunovic@nezbit.edu.rs, bpejovic@nezbit.edu.rs

Sažetak

Rad pruža uvid u istorijski razvoj menadžmenta kvalitetom u zdravstvu, kao i rezultate komparativne analize istorijskog razvoja menadžmenta kvaliteta u zdravstvu i istorijskog razvoja naučne discipline menadžmenta kvalitetom. Obe evolucije prikazane su kroz etape razvoja koje karakterišu različiti pristupi menadžmentu kvalitetom i metode koje su dominirale tim etapama. U svom istraživanju autori su se oslonili na već postojeće izvore, publikovane u naučnim i stručnim časopisima, te ga sproveli kroz tri faze: istraživanje razvoja globalne teorije menadžmenta kvalitetom, koja se razvijala prevashodno kroz primenu u industriji, istraživanje razvoja menadžmenta kvalitetom u zdravstvu, a zatim komparativna analiza prikupljenih podataka o obe evolucije. Za potrebe prve i druge faze istraživanja korišćena je EBSCO naučna baza, kako bi se pristupilo naučnim i stručnim časopisima koji sadrže relevantne podatke. Komparativna analiza je pokazala da su između pomenute dve evolucije postojali jazovi koji su i danas prisutni. Dva evolutivna puta iste naučne discipline u dve sfere, dovode do toga da menadžment kvalitetom u industriji beleži daleko bolje rezultate nego u zdravstvu. Stoga su autori identifikovali četiri važne preporuke za unapređenje menadžmenta kvalitetom u zdravstvu.

Ključne reči

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