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2020, vol. 66, br. 3, str. 55-71
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Evalucija upravljačkih metoda i tehnika u kontekstu unapređenja kvaliteta poslovanja srpskih organizacija
Evaluation of management methods and techniques regarding quality improvement of Serbian organizations' business
Sažetak
Predmet istraživanja u ovom radu je kako da srpsk organizacije osiguraju izvrsni kvalitet poslovanja i svoju održivost na tržištu, primenom sistemskog biznis koncepta u kome je menadžment prepoznat kao moćni proces za postizanje visokih poslovnih performansi. Polazna pretpostavka je da je kompetentan menadžment potreban uslov za kreiranje kvalitetnih organizacija i postizanje rezultata totalne poslovne izvrsnosti, kombinovanjem drugih faktora. Istraživanje je usmereno na otkrivanje i evaluaciju primarnih prepreka u razvoju unapređenja kvaliteta poslovanja srpskih organizacija, različitog nivoa i dužine bitisanja na tržištu i identifikovanju elemenata potrebnih za nameravano unapređenje, sa fokusom na važnost adekvatnog korišćenja savremenih metoda i tehnika menadžmenta u organizacijama koje imaju različit menadžment stil, kao i nedostatku znanja zaposlenih iz oblasti upravljanja. Radi uspostavljanja efektivnog sistema menadžmenta koji pokreće razvoj kvalitetne i održive organizacije, neophodno je da isti razume aktuelne trendove poslovanja, kao i da uspostavi nove vrednosti na svim nivoima biznisa koji će doprinositi ostvarenju uspeha. Radi potvrđivanja polazne hipoteze korišćeni su metod analize, metod sinteze i metod višestrukog upoređivanja i statističkog testa.
Abstract
The subject of this paper is how domestic organizations can ensure excellent business quality and sustainability in the market by implementing a systematic business concept in which management is recognized as a powerful process for achieving high business performance. The premise is that competent management is a prerequisite for creating quality organizations and achieving results of total business excellence by combining other factors. The research is aimed at identifying and evaluating the primary obstacles in improving the quality of business of Serbian organizations which are on the market at different levels and lengths, and identifying the elements needed for the intended improvement with a focus on the importance of using modern management methods and techniques in organizations with different management styles, as well as a lack of knowledge of the management staff. In order to establish an effective management system that drives the development of a quality and sustainable organization, it is necessary for the management to understand current business trends as well as to establish new values at all levels of business that will contribute to the achievement of success. To confirm the premise, the analysis method, the synthesis method, and the method of multiple comparisons and statistical test were used.
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