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Ekonomika preduzeća
2014, vol. 62, br. 1-2, str. 135-148
jezik rada: engleski
vrsta rada: izvorni naučni članak
objavljeno: 06/05/2015
doi: 10.5937/ekopre1402135P
Politika zaštite potrošača u Srbiji u oblastima turizma i trgovine
aUniverzitet u Beogradu, Ekonomski fakultet, Katedra za poslovnu ekonomiju i menadžment
bUniverzitet Singidunum, FEFA - Fakultet za ekonomiju, finansije i administraciju - FEFA, Beograd

Sažetak

Uprkos dilemi država ili tržište, neki tržišni odnosi, kao što je zaštita potrošača, tradicionalno su regulisani državnom intervencijom. Savremene tendencije u razvoju tržišnih odnosa, kao i tehnološke i kulturne promene, uzrokuju potrebu za unapređenjem postojeće državne politike. Kao uže područje zaštite potrošača, analizirana je zaštita putnika koji koriste paket aranžmane. Pored tradicionalnih paket aranžmana, u savremenoj online turističkoj ponudi se pojavljuje tzv. dinamičko pakovanje turističkih usluga. Međutim, i tradicionalni paket aranžmani u novim uslovima zahtevaju nova rešenja u regulisanju zaštite potrošača, u šta se ceo svet uverio tokom nedavne vulkanske erupcije ili revolucionarnih promena na Bliskom istoku. Ipak, u tranzicionim zemljama, kao što je Srbija, sofisticirana unapređenja pojedinih segmenata tržišne regulacije ne mogu biti efikasna bez efikasne primene osnovnih zakona, kao što je u ovom slučaju, stečajno zakonodavstvo.

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