- citati u SCIndeksu: 0
- citati u CrossRef-u:0
- citati u Google Scholaru:[
 ]
- posete u poslednjih 30 dana:6
- preuzimanja u poslednjih 30 dana:3
|
|
|
2014, vol. 36, br. 3-4, str. 5-14
|
|
Maltretiranje na radu i karijerno savetovanje
Mobbing and career counselling
aUniverzitet u Beogradu, Fakultet bezbednosti, Srbija bUniverzitet Singidunum, Poslovni fakultet, Beograd, Srbija
e-adresa: kordic@fb.bg.ac.rs
Projekat: Bezbednost i zaštita organizovanja i funkcionisanja vaspitno obrazovnog sistema u Republici Srbiji (osnovna načela, principi, protokoli, procedure i sredstva) (MPNTR - 47017)
Unapređenje konkurentnosti Srbije u procesu pristupanja Evropskoj uniji (MPNTR - 47028)
Sažetak
Dosadašnja istraživanja maltretiranja na radu ukazuju na povezanost maltretiranja na radu sa smanjenim zadovoljstvom poslom, padom produktivnosti u radu i namerom da se posao napusti. Ukoliko do promene posla dolazi zbog maltretiranja na radu to ostavlja posledice na karijerno odlučivanje i karijerni razvoj pojedinca. Žrtve maltretiranja na radu sve manje se posvećuju podizanju svojih kompetencija a sve više izbegavanju kolega na poslu. U našem istraživanju polazimo od prikaza slučajeva maltretiranja na radu, a zatim predstavljamo instrument za brzu i efikasnu detekciju pojave maltretiranja na radu. Na kraju ukazujemo na značaj karijernog savetovanja kao vrste pomoći u nalaženju mehanizma prevladavanja maltretiranja na radu kao krizne situacije na radu. Kratak upitnik od 10 tvrdnji je proveren na prigodnom uzorku, pokazao je visoku pouzdanost (Cronbach's Alpha=.853) i statistički značajnu korelaciju sa Zadovoljstvom poslom kao kriterijumskom varijablom (r= -.478, p<.001). Kao preventivna mera predlaže se uvođenje merenja Maltretiranja na radu u okviru sistematskih pregleda zaposlenih, dodatna obuka radi informisanja zaposlenih o dosadašnjim saznanjima povezanim sa maltretiranjem na radu, kao i osnaživanje zaposlenih da koriste karijerno savetovanje u savladavanju problema nastalih maltretiranjem na radu.
Abstract
Previous researches in the mobbing area have pointed out a connection between mobbing and decreased job satisfaction, a drop in work productivity and the intention of resigning. If a job change is caused by mobbing it leaves consequences on making career decisions and career development of the individual. Victims of mobbing are less devoted to raising their competence and more towards avoidance of colleagues. In our research we start with case studies of mobbing, and then present an instrument for quick and efficient detection of mobbing. At the end we point out the significance of career counselling as a form of help in finding a mechanism to overcome mobbing as a work crisis. A short questionnaire with 10 items was tested on an convenient sample, it has proven to be highly reliable (Cronbach's Alpha=.853) and it has a statistically significant negative correlation with Job satisfaction as a criterion variable (r= -.478, p<.001). We propose including mobbing measuring as a part of physical examination of employees, additional training should be provided to inform the employees about previous findings connected to mobbing, and, also, enforce the employees to use career counselling for overcoming problems that have arisen during mobbing.
|
|
|
|
Reference
|
|
  
|
Andersson, L.M., Pearson, C.M. (1999) Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24(3): 452-471
|
|
|
Aquino, K., Thau, S. (2009) Workplace victimization: aggression from the target's perspective. Annual review of psychology, 60: 717-41
|
|
|
Bowling, N.A., Beehr, T.A. (2006) Workplace harassment from the victim's perspective: A theoretical model and meta-analysis. Journal of Applied Psychology, 91(5): 998-1012
|
|
1
|
Cooper, C.L., Hoel, H., Faragher, B. (2004) Bullying is detrimental to health, but all bullying behaviours are not necessarily equally damaging. British Journal of Guidance & Counselling, 32(3): 367-387
|
|
|
Cortina, L.M., Magley, V.J., Williams, J.H., Langhout, R.D. (2001) Incivility in the workplace: incidence and impact. Journal of occupational health psychology, 6(1): 64-80
|
|
|
Crawshaw, L. (2009) Workplace bullying? Mobbing? Harassment? Distraction by a thousand definitions. Consulting Psychology Journal: Practice and Research, 61(3): 263-267
|
|
|
Dingfelder, S.F. (2006) Banishing bullying. APA Monitor, 37: 76
|
|
|
Einarsen, S., Raknes, B.I., Matthiesen, S.B. (1994) Bullying and harassment at work and their relationships to work environment quality: An exploratory study. European Work and Organizational Psychologist, 4(4): 381-401
|
|
|
Hauge, L.J., Skogstad, A., Einarsen, S. (2007) Relationships between stressful work environments and bullying: Results of a large representative study. Work & Stress, 21(3): 220-242
|
|
|
Hoel, H., Giga, S.I., Faragher, B. (2006) Destructive interpersonal conflict in the workplace: The effectiveness of management interventions. Preuzeto 12. maja 2013. sa http://www.bohrf.org.uk/downloads/ bullyrpt.pdf
|
|
|
Keashly, L., Harvey, S. (2005) Emotional Abuse in the Workplace. u: Fox S, Spector PE [ur.] Counterproductive work behavior: Investigations of actors and targets., Washington, DC: American Psychological Association, str. 201-235
|
|
|
Lee, R.T., Brotheridge, C.M. (2006) When prey turns predatory: Workplace bullying as a predictor of counteraggression/bullying, coping, and well-being. European Journal of Work and Organizational Psychology, 15(3): 352-377
|
|
|
Lim, S., Cortina, L.M. (2005) Interpersonal mistreatment in the workplace: the interface and impact of general incivility and sexual harassment. Journal of applied psychology, 90(3): 483-96
|
|
|
Lutgen-Sandvik, P. (2006) Take This Job and … : Quitting and Other Forms of Resistance to Workplace Bullying. Communication Monographs, 73(4): 406-433
|
|
|
Nielsen, M.B., Einarsen, S. (2008) Sampling in research on interpersonal aggression. Aggressive behavior, 34(3): 265-72
|
|
3
|
Quine, L. (1999) Workplace bullying in NHS community trust: staff questionnaire survey. BMJ, 318(7178): 228-32
|
|
|
Rodríguez-Carballeira, A., Escartín, S.J., Visauta, V.B., Porrúa, G.C., Martín-Peña, J. (2010) Categorization and hierarchy of workplace bullying strategies: a Delphi survey. Spanish journal of psychology, 13(1): 297-308
|
|
|
Spector, P.E., Fox, S. (2002) An emotion-centered model of voluntary work behavior. Human Resource Management Review, 12(2): 269-292
|
|
1
|
Yildirim, A., Yildirim, D. (2007) Mobbing in the workplace by peers and managers: mobbing experienced by nurses working in healthcare facilities in Turkey and its effect on nurses. Journal of clinical nursing, 16(8): 1444-53
|
|
|
|
|