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2023, vol. 16, br. 1, str. 245-262
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Odnosi sa javnošću - teorijski okvir i instrumenti
Public relations: Theoretical framework and instruments
Akademija strukovnih studija Šabac, Odsek za poljoprivredno-poslovne studije i turizam, Šabac
e-adresa: ivanavl85@mts.rs
Sažetak
Odnosi sa javnošću u svojoj suštini imaju komunikaciju između ljudi i upravo zbog te svoje ljudske komponente od davnina su bili interesantni naučnicima, a danas, u virtuelnom svetu, sve više dobijaju na značaju i poprimaju potpuno novu dimenziju. To je posledica sve veće upotrebe Interneta i društvenih mreža, pri čemu pojedinci i organizacije postaju sve vidljiviji u digitalnom okruženju. Odnosi sa javnošću predstavljaju autentičan i moderan način dvosmerne komunikacije, promocije i unapređenja organizacije i njenih proizvoda i usluga. Kreiranjem adekvatne strategije odnosa s javnošću i njenom efikasnom implementacijom, preduzeća grade svoj imidž i stiču reputaciju kroz uspostavljanje dobrih i dugoročnih odnosa sa ciljnim grupama javnosti. Cilj ovog rada je trostruk. Prvo, da prikaže pojmovnu genezu odnosa sa javnošću, počev od prvih autora koji su se bavili ovom oblašću pa sve do savremenih shvatanja ovog koncepta. Drugo, da pokaže da je za organizacije od velikog značaja da se javnosti na pravi način predstave na Internetu, pre svega, putem digitalnih medija i društvenih mreža. I poslednje, treće, da se prikažu najznačajnije strategije i instrumenti odnosa sa javnošću, uključujući i internu komunikaciju između organizacije i njenih zaposlenih.
Abstract
Public relations essentially include communication between people and its human component is what scientists have always found interesting. Moreover, in the modern virtual world, they are gaining in importance and developing a completely new dimension. This comes as a consequence of the increasing usage of modern technology and social networking sites, with both individuals and organizations becoming more and more visible in the digital environment. Public relations represent an authentic and modern type of interpersonal communication, promotion and growth of the organization, together with its goods and services. By creating an adequate public relations strategy and its efficient implementation, companies build up their image and gain good reputation by establishing long-term relationship with their target groups. The aim of this paper is to cover three aspects: Firstly, to present the public relations genesis, beginning with the first authors dealing in this area, all the way to the contemporary comprehension of this concept. Secondly, to show that it is of great importance for organizations to represent themselves properly on the Internet, primarily through digital media and social networking sites. And finally, to exhibit the most significant public relations strategies and instruments, including the internal communication between the organization and its employees.
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