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Andragoške studije
2018, iss. 2, pp. 45-63
article language: Serbian
document type: Review Paper

Providing employee assistance through multifunctional learning programmes
University of Belgrade, Faculty of Philosophy



Models of evaluation and strategies for improvement of education quality in Serbia (MESTD - 179060)


The paper presents and examines employee assistance programmes (EAP) as a means of strategic intervention and supportive mechanism which provides assistance to individuals and organizations through various types of informative, advisory, educational and evaluation services and interventions, for the purposes of resolving issues that influence productivity, e.g. issues having to do with health, family, finances, emotional life, as well as issues related to requests, relations and equity at the work place, harassment, abuse, stress, etc. As this programme mostly prevalent in the US and Western Europe, this paper will present various associations, such as the International Employee Assistance Professionals Association (EAPA), the Employee Assistance European Forum (EAEF), which offer various forms of assistance to employees, as well as accredited programmes for the training of experts providing assistance to employees, establishing standards and using defined protocols for monitoring the effectiveness of the provided services. Furthermore, this paper presents reasons supported by studies for the implementation of the EAP programming organizations. Particular attention is given to the location of providing educational activities and their participants, for the purposes of considering the provision of assistance to employees as a 'new' kind of task that andragologists may want to be tasked with.


employee assistance programme (EAP); the roles of EAP; associations; experts; adult education activities; learning


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