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PONS - medicinski časopis
2018, vol. 15, br. 2, str. 79-85
jezik rada: srpski
vrsta rada: pregledni članak
doi:10.5937/pomc15-15735


Karakteristike neverbalne komunikacije u interakciji lekara i pacijenta
Institut za kriminološka i sociološka istraživanja, Beograd

e-adresa: mileninaadresa@gmail.com

Projekat

Kriminal u Srbiji: fenomenologija, rizici i mogućnost socijalne intervencije (MPNTR - 47011)

Sažetak

U zdravstvu je proteklih decenija veliki značaj dat dobrim interpersonalnim i komunikacionim veštinama kao jednim od ključnih osobina zdravstvenih radnika. Brojna istraživanja empirijskog karaktera su pratila uticaj koji interpersonalna komunikacija ima na ponašanje pacijenata, ishod lečenja i zadovoljstvo uslugom. Cilj ovog rada je bio da se prikaže zdravstvena komunikacija, kroz kratak osvrt na istraživanja usmerena na neverbalnu komunikaciju, u interakciji između lekara, kao zdravstvenog radnika i pacijenta, kao korisnika zdravstvenih usluga. Na osnovu uvida u dostupnu literaturu dat je pregled istraživanja usmerenih na neverbalnu komunikaciju u interakciji između lekara i pacijenta. Karakteristike neverbalnog ponašanja u interakciji, kao profesionalnom kontaktu između lekara i pacijenta, sagledane su sa aspekta zdravstvene komunikacije. Rezultati su potvrdili da je interpersonalna komunikacija lekara i pacijenta složena, dinamična i pod višestrukim uticajem čitavog spektra različitih faktora. Veštine neverbalne komunikacije lekara su povezane sa mnoštvom pozitivnih rezultata ishoda, kao što su zadovoljstvo pacijenta i lekara, viši nivoi pridržavanja terapijskih preporuka, poboljšani fiziološki pokazatelji i kontrola bolesti, poboljšanje fizičkog i mentalnog zdravlja i funkcionalnog statusa. Razumevanjem interpersonalne komunikacije u okviru dijade lekar-pacijent stvara se dobra osnova za unapređenje efektivnosti i podizanje kvaliteta zdravstvenih usluga.

Ključne reči

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