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Megatrend revija
2016, vol. 13, br. 3, str. 243-262
jezik rada: engleski
vrsta rada: izvorni naučni članak
objavljeno: 21/01/2017
doi: 10.5937/MegRev1603243T
Creative Commons License 4.0
Sinhronizacija podataka i smanjenje troškova upotrebom razvojnog okruženja u sistemu za upravljanje odnosima sa potrošačima
aRačunarski inženjering doo
bPTT Serbia Public Enterprise

e-adresa: zeljko.tomic@osa.rs, mihailo.jovanovic@ptt.rs

Sažetak

Istraživanja su pokazala da 51% svih ERP implementacija prouzrokuje neki vid problema u poslovanju tokom eksploatacione faze. Uprkos svim naporima da se poveća efikasnost i poboljšaju poslovni procesi, mnoge organizacije dolaze do zaključka da, kada pređu na novi ERP sistem, nisu u mogućnosti da izvršavaju neke od osnovnih poslovnih operacija (i u fazi preuzimanja podataka i u operativnim obradama), kao što je, na primer, izdavanje robe iz magacina. ERP implementacije su prečesto praćene tehničkim i organizacionim problemima koji mogu uzrokovati probleme u funkcionisanju poslovnog sistema. Organizacioni problemi su mnogo češći uzrok i zbog toga je veoma važno precizno odraditi fazu analize poslovnih procesa kao i završno testiranje. Na osnovu analize ERP (Enterprise Resource Planning), CRM(Customer Relationship Management) i SCM(Supply Chain Management) modela elektronskog poslovanja (EP) najvećih proizvođača softverskih aplikacija, definisana su uska grla i nedostaci koji su bili karakteristični za implementacije modela (na bazi izabranog uzorka klijenata) i ustanovljeno je da postoje određene neusklađenosti i programski problemi na relaciji IS kompanije i implementirani ERP/CRM ili SCM modeli. Problemi koji su uočeni, poslužili su kao osnova za projektovanje i programiranje aplikativnog interfejsa (API), specijalizovane namene za rešavanje određenih aplikativnih potreba kompanija, odnosno, nedovoljne sinhronizacije baza podataka i drugih informatičkih resursa. Projektovan je i programiran API, koji rešava probleme neusklađenosti i sinhronizacije i smanjuje troškove poslovanja. Testiran je i kao pilot aplikacija na izabranim kompanijskim IS koje koriste ERP/CRM sisteme za podršku poslovanju. U radu je prikazan proces sinhronizacije BP ERP/CRM i izvršeno testiranje kvaliteta API rešenja na bazi programirane web ankete, odnosno statističke obrade i dobijenih rezultata ankete, koja dokumentuje kvalitet ponuđenih rešenja i potvrđuje uspešnu primenu API rešenja.

Ključne reči

upravljanje resursima preduzeća (ERP); upravljanje odnosima sa potrošačima (CRM); interfejs; veb servisi; API; poslovni procesi; system za upravljanje bazama podataka; baze podataka

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