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2022, vol. 77, br. 2, str. 264-271
"Soft" kontingentni faktori i TQM
Univerzitet u Beogradu, Mašinski fakultet

e-adresarajna.lecic@gmail.com
Ključne reči: kvalitet; kontingencija; kontekst; soft faktori
Sažetak
TQM se može sagledati kao delatnost koja, poput rimskog boga Janusa, ima dva lica (soft i hard), objašnjavajući na taj način dvojnost faktora kvaliteta kao posledicu njegovog društvenog i ponašajnog karaktera, s jedne strane, i tehničkih faktora povezanih sa dizajnom, implementacijom i poboljšanjem sistema kvaliteta, s druge strane. Na osnovu brojnih istraživanja objavljenih u periodu od 80-ih godina prošlog veka do danas, sagledani su faktori koje autori ubrajaju u soft faktore i analiziran njihov uticaj na poboljšanje kvaliteta i na poboljšanje performansi organizacije. S obzirom da menadžment uključuje skup principa poput ljudi, kulture i poboljšanja, pri čemu se soft faktori TQM-a odnose na koncepte upravljanja, nije teško zaključiti da su upravo soft faktori ključni za perspektivu upravljanja TQM-a i njegovu uspešnu implementaciju. Očigledno, ljudi su ti koji omogućavaju kvalitet. Sagledavanje važnosti ljudskog faktora je od velike važnosti za kontekst ovog rada koji pretenduje da pojasni značaj soft faktora u dostizanju uspešne implementacije TQM-a i na tome zasnovanog poslovnog uspeha.
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O članku

jezik rada: srpski
vrsta rada: pregledni članak
DOI: 10.5937/tehnika2202264L
primljen: 18.02.2022.
prihvaćen: 15.03.2022.
objavljen u SCIndeksu: 20.05.2022.
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