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BH Ekonomski forum
2019, vol. 10, br. 1, str. 91-106
jezik rada: engleski
vrsta rada: neklasifikovan
objavljeno: 10/06/2020
doi: 10.5937/bhekofor1901091H
Application of EN ISO 9001:2008 and EN ISO 9004:2009 standards and business performances improvement of small and medium enterprises in Bosnia and Herzegovina
(naslov ne postoji na srpskom)
aUniverzitet u Zenici, Ekonomski fakultet, Federacija BiH
bFinancial and Information Agency, Sarajevo, Bosnia and Herzegovina

e-adresa: dijana.husakovic@ef.unze.ba

Sažetak

(ne postoji na srpskom)
The system of quality management in accordance to standards of ISO 9000 series in today's dynamic environment is rapidly becoming the business imperative for companies, especially for small and medium enterprises which strive to increase competitiveness and improve their business performances. The link between standards and business performances has been capturing a lot of attention of academic community, which mainly focuses on a different benefits that companies can achieve by adequately implementing these standards. The research presented in this paper focuses on small and medium entreprises in B&H which have an established system of quality management in accordance to ISO 9000 series standards in order to determine whether companies apply these standards in a way to improve their business performances and increase their competitiveness. The research results show that the requirements of ISO 9001:2009 standard are not adequately implemented in small and medium companies in B&H, which further implicates their indisposition for the application of ISO 9004:2009 standard. Therefore, full positive effects of these standards on business performance and competitiveness improvement of companies are not achieved.

Ključne reči

Quality; competitiveness; small and medium enterprises; EN ISO 9001:2008; EN ISO 9004:2009

Reference

*** The ISO Survey of Certifications in 2016
*** (2005) EN ISO 9000:2005 - Sistemi upravljanja kvalitetom, termini I definicije
*** (2008) EN ISO 9001:2008 - Sistemi upravljanja kvalitetom, zahtjevi
*** (2009) EN ISO 9004:2009 - Ostvarivanje održivog razvoja, pristup preko menadžmenta kvaliteta
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