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2013, vol. 18, br. 4, str. 27-34
An empirical study on efficiency, effectiveness and performance measurement in supply chain management
(naslov ne postoji na srpskom)
aUniverzitet u Novom Sadu, Ekonomski fakultet, Subotica
bDekor M&V, Preševo
cKingstree Senior High School, Kingstree, South Carolina, USA

e-adresavunjakn@ef.uns.ac.rs
Sažetak
(ne postoji na srpskom)
The aim of this paper is to identify metrics which companies focus on, in measuring the performance of a supply chain (SC) in terms of effectiveness and efficiency of SC processes. This research is a hypothetical deductive study, where the results are based on a survey of 525 managers (with 101 responses) within the forestry, manufacturing and wholesalers/retailers industries, with more than 50 employees, from Statistics Sweden (www.scb.se) using the Swedish standard industrial classification (SNI) codes. Contrary to previous studies, the paper has applied a broader, quantitative survey methodology, considering the entire SC rather than segments of the SC and hence provides deeper knowledge about the functionality of the system as a whole in terms of effectiveness and efficiency. Based on results, companies tend to focus on managing their operating margins and working capital (efficiency) paying little attention to strategies for sustainable growth (effectiveness), which in most cases leads to ephemeral profitability.
Reference
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O članku

jezik rada: engleski
vrsta rada: neklasifikovan
objavljen u SCIndeksu: 16.01.2014.

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