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2020, vol. 69, br. 1, str. 51-69
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Komunikacioni aspekt mentorskog odnosa u visokoškolskom obrazovanju
The communicative aspect of the mentoring relationship in higher education
Projekat: Održivost identiteta Srba i nacionalnih manjina u pograničnim opštinama istočne i jugoistočne Srbije (MPNTR - 179013)
Sažetak
Mentorska nastava i mentorstvo u realizaciji nastavnih i vannastavnih aktivnosti karakteristični su za visokoškolsko obrazovanje. Kako su kvalitet i efikasnost mentorstva determinisani osobenostima i kvalitetom komunikacije koja se u njemu ostvaruje, cilj rada je usmeren na istraživanje komunikacionog aspekta mentorskog odnosa u visokoškolskom obrazovanju. Istraživanjem su obuhvaćeni studenti Univerziteta u Nišu koji su imali direktno iskustvo sa mentorstvom u izradi završnih i master radova, istraživačkih projekata i nacrta doktorskih disertacija. Fokus istraživanja je na utvrđivanju njihovih stavova o: veštinama mentorskog komuniciranja; načinima ostvarivanja komunikacije; stilovima komunikacije u mentorstvu i komunikacionim aspektima kvalitetnog mentorstva. Rezultati pokazuju da studenti kao najpoželjniju osobinu mentora vrednuju otvorenost za pitanja. Komunikacija putem i-mejla je dominantna, dok se drugi savremeni načini komunikacije, poput aplikacija i društvenih mreža, koriste u maloj meri. Mentori su procenjeni kao aktivni slušaoci koji pružaju pravovremene, jasne, razumljive i pozitivne povratne informacije. Iako rezultati istraživanja pokazuju da istraživanu mentorsku praksu karakteriše zavidan nivo kvalitetne komunikacije, u radu su izdvojene određene pedagoške implikacije. Težište pedagoških implikacija je na: kontinuiranom pedagoško-metodičkom osnaživanju i podršci mentorima i mentorisanima; izgrađivanju kvalitetnijih komunikacionih odnosa; razvijanju komunikacionih kompetencija; negovanju međusobnog poštovanja, razumevanja i poverenja; razvijanju empatije i sposobnosti prihvatanja tuđeg mišljenja, predloga i ideja.
Abstract
Mentoring and mentorship in the implementation of curricular and extracurricular activities are characteristic of higher education. Since the quality and effectiveness of mentoring are determined by the distinctive characteristics and quality of the communication that takes place within this relationship, this paper aims to explore the communicative aspect of mentorship in higher education. The study was conducted using a sample of University of Niš students who have had direct experience of mentoring in the production of their senior and master's theses. The study sought to examine their attitudes to: mentoring communication skills; the ways in which communication takes place; communication styles in mentoring; and the communicative aspects of quality mentoring. Our findings indicate that the most highly rated quality in mentors is openness to questions. Email communication predominates, while other modern forms of communication, such as apps and social networks, are used to a far lesser extent. Mentors were rated as active listeners who provide timely, clear, comprehensible and positive feedback. Although our findings suggest that the mentoring practices studied are characterized by communication of a very high quality, the paper draws certain pedagogical implications. The emphasis of these pedagogical implications is on: continued pedagogical-methodological enhancement and support for mentors and mentees; developing higher quality communication; developing communicative competences; nurturing mutual respect, understanding and trust; developing empathy and the ability to accept another's opinion, suggestions and ideas.
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