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The role of statistical process control for providing business excellence according to the EFQM model
aUniveristy of Niš, Faculty of Economy
bDAI - USAID Agribusiness program, Novi Pazar

emailvinko.lepojevic@eknfak.ni.ac.rs
Abstract
In analyzing the available Serbian references in the area of management, quality management and business excellence, no research has been found on the implementation of the SPC methodology in small and medium Serbian organization. The gap was filled with the research conducted in 30 Serbian companies which where analyzed by EFQM model through 2010 and the first half of 2011. The purpose of this paper is to introduce the reader to the characteristics of SPC tool and techniques for the continuous quality improvement of products, processes and services in organizations which want to implement EFQM excellence model.
References
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article language: English
document type: Review Paper
published in SCIndeks: 22/03/2013