Metrics

  • citations in SCIndeks: 0
  • citations in CrossRef:0
  • citations in Google Scholar:[]
  • visits in previous 30 days:0
  • full-text downloads in 30 days:0

Contents

article: 8 from 8  
Back back to result list
Analysis of process duration and process capacity as a base for process time management
aUniveristy of Niš, Faculty of Economy
bVelefarm-VFB, Beograd
cForeign Trade Chamber of Bosnia and Herzegovina, Mostar, Bosnia and Herzegovina

emailmarija.andjelkovic@eknfak.ni.ac.rs, vzlatic@velefarm.co.rs, brunob@komorabih.ba
Keywords: process management; process duration; process capacity; time management
Abstract
Processes represent the basis for the analysis and improvement of business operations. Their efficiency influences the efficiency of an enterprise as a whole, but also customers' and other stakeholders' satisfaction. Therefore continuous improvement of business processes can be considered as managers' and employees' everyday task. In this paper the focus is on exploring some possibilities for process improvement concerning process duration and capacity. Considering the fact that on-time delivery and product availability are significant factors of an enterprise's competitiveness, process time analysis, based on analysis of process duration and capacity, represents an important source of information, especially for the operational managers.
References
Aguilar-Savén, S. (2004) Business process modeling: Review and framework. International Journal of Production Economics, vol. 90, Issue 2, July, str. 129-149
Bharadwaj, A. (2000) A resource-based perspective on information technology capability and firm performance: An empirical investigation. MIS Quarterly, 24 (1)
Day, G.S. (2000) Managing market relationships. Journal of the Academy of Marketing Science, vol. 28, Winter, str. 24-30
Goldratt, E.M., Cox, J. (1993) The goal: A process of ongoing improvement. Hampshire: Gower Publishing
Grigori, D., i dr. (2004) Business process intelligence. Computers in Industry, vol. 53, Issue 3, Apr., str. 321-34
Jung, J., i dr. (2007) An integration architecture for knowledge management systems and business process management systems. Computers in Industry, vol. 58, Issue 1, January, str. 21-34
Laguna, M., Marklund, J. (2005) Business process modeling: Simulation and design. Englewood Cliffs, NJ, itd: Prentice Hall
Melão, N., Pidd, M. (2000) A conceptual framework for understanding business processes and business process modeling. vol. 10, Issue 2, April, str. 105-129
Nah, F.F., Lau, J.L., Kuang, J. (2001) Critical factors for successful implementation of enterprise systems. Business Process Management Journal, 7(3): 285-296
Parasuraman, A. (2000) Serving customers and consumers effectively in the twenty-first century: A conceptual framework and overview. Journal of the Academy of Marketing Science, vol. 28, January, str. 9-16
Ray, G., Barney, J.B., Muhanna, W. (2004) Capabilities, business processes, and competitive advantage: Choosing the dependent variable in empirical tests of the resource-based view. Strategic Management Journal, 25(1): 23
Zairi, M. (1997) Business process management: a boundaryless approach to modern competitiveness. Business Process Management Journal, 3(1): 64-80
 

About

article language: English
document type: unclassified
published in SCIndeks: 31/05/2011