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2019, vol. 14, br. 46, str. 89-120
Odnosi između zadovoljstva komunikacijom, zadovoljstva poslom i postignuća na poslu - pregled važnijih empirijskih istraživanja od 1970. godine
aUniverzitet 'Union - Nikola Tesla', Beograd
bUniverzitet Privredna akademija u Novom Sadu, Fakultet za primenjeni menadžment, ekonomiju i finansije, Beograd

e-adresavmilanovic555@gmail.com, tanjadragrad@gmail.com
Sažetak
Komunikacija, zadovoljstvo poslom i postignuće su važni faktori poslovnog uspeha organizacije. Osim toga, komunikacija može poboljšati zadovoljstvo poslom i time pospešiti radnu motivaciju. Stoga je cilj ovog rada bio da prezentuje značajnije nalaze odnosa između zadovoljstva komunikacijom, zadovoljstva poslom i postignuća o kojim istraživači izveštavaju posle 1970. Odabrano je pet studija (metaanaliza) koje su testirale odnos između zadovoljstva poslom i postignuća i 12 studija koje su testirale uticaj zadovoljstva komunikacijom na zadovoljstvo poslom i postignuće (pretraga po ključnim pojmovima u bazama ScIndeks i Gugl Skolar). Rezultati izvornih studija ovih metaanaliza uglavnom su pokazali da postoji nizak ili nekonzistentan odnos između zadovoljstva poslom i postignuća. Međutim, sve metaanalize su potvrdile da postoji značajan i umeren odnos između ovih varijabli. Odnos nije slab (korelacija nije niska), kao što se dugo smatralo. Usklađenost konstrukata, isti način posmatranja i merenja varijabli i adekvatan metod procene pouzdanosti ocena postignuća (metod međusobne procene pouzdanosti) dali su pouzdanije rezultate i jaču korelaciju. Kako je u izvornim studijama izostala konzistentnost u testiranju istih varijabli kao moderatora, bilo je teško utvrditi moderatore ovog odnosa. Empirijske studije potvrdile su da postoji značajna i jaka veza između zadovoljstva komunikacijom i zadovoljstva poslom, kao i postignuća. Osim toga, odnos zadovoljstvo poslom-postignuće moderiran je dimenzijama komunikacije poput tačnosti informacija i bočne komunikacije. Preispitivanje odnosa između ovih varijabli trebalo bi da ostane značajna tema istraživanja kako bi se utvrdila priroda tih odnosa i uslovi pod kojima su ove varijable povezane.
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O članku

jezik rada: srpski
vrsta rada: pregledni članak
DOI: 10.5937/cm14-19774
objavljen u SCIndeksu: 18.09.2020.
metod recenzije: dvostruko anoniman
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