Metrika članka

  • citati u SCindeksu: 0
  • citati u CrossRef-u:0
  • citati u Google Scholaru:[=>]
  • posete u poslednjih 30 dana:2
  • preuzimanja u poslednjih 30 dana:0
članak: 1 od 1  
Back povratak na rezultate
Facta universitatis - series: Economics and Organization
2011, vol. 8, br. 4, str. 331-343
jezik rada: engleski
vrsta rada: neklasifikovan

Unapređenje sistema merenja inovacionih performansi preduzeća
Univerzitet u Nišu, Ekonomski fakultet

e-adresa: ljiljana.stankovic@eknfak.ni.ac.rs

Projekat

Istraživanje i razvoj platforme za naučnu podršku u odlučivanju i upravljanju naučnim i tehnološkim razvojem u Srbiji (MPNTR - 47005)

Sažetak

Uslovi poslovanja u kojima posluju savremena preduzeća postaju sve složeniji. Kompleksnost poslovnog okruženja uzrokovana je delovanjem kako eksternih tako i internih faktora što nameće potrebu zaokreta u upravljačkom fokusu. Zaokret se ogleda, pre svega, u promeni poslovnih modela. Promene su izražene u svim fazama procesa upravljanja. Razvijanje i unapređivanje sistema merenja poslovnih performsansi je oblast gde su promene očigledne s obzirom na interesovanje akademske i stručne javnosti. Dolazi do promena u shvatanjima da je osnovna svrha merenja poslovnih performansi kontrola. Pored kontrole, svrha merenja poslovnih performansi je unapređenje, motivisanje i nagradjivanje, odnosno povezivanje ciljeva i strategija. Ne postoji univerzalni sistem merenja inovacionih performansi koji bi bio pogodan za sve organizacije. Stoga je potrebno kontinuirano unapredjivati sisteme vrednovanja i prilagodjavati ih u skladu sa postavljenim ciljevima. U radu su analizirani savremeni sistemi vrednovanja poslovnih perfomansi i predlažen je model za merenje inovacionih performansi preduzeća.

Ključne reči

poslovne i inovacione performanse; merenje; sistem merila; intregisani model

Reference

*** (2011) PROINNO EUROPE: Summary Innovation Index. http://www.proinno-europe.eu/page/summaryinnovation-index-0, 01.12.2011
Ambler, T., Kokkinaki, F., Puntoni, S. (2004) Assessing marketing performance: Reasons for metrics selection. Journal of Marketing Management, 20 (3-4), str. 475-498
Antić, L., Novićević, B. (2011) Obračun ciljnog troška u funkciji realizacije generičkih strategija. Facta universitatis - series: Economics and Organization, vol. 8, br. 3, str. 247-261
Bremser, W.G., Barsky, N.P. (2004) Utilizing the balanced scorecard for r&d performance measurement. R&D Management, 34 (3), str. 229-238
Chavan, M. (2009) The balanced scorecard: a new challenge. Journal of Management Development, 28(5): 393-406
Cocca, P., Alberti, M. (2010) A framework to assess performance measurement systems in SMEs. International Journal of Productivity and Performance Management, 59(2): 186-200
Dror, S. (2008) The Balanced Scorecard versus quality award models as strategic frameworks. Total Quality Management & Business Excellence, 19(6): 583-593
Franco-Santos, M., Kennerley, M., Micheli, P., Martinez, V., Mason, S., Marr, B., Gray, D., Neely, A. (2007) Towards a definition of a business performance measurement system. International Journal of Operations & Production Management, 27(8): 784-801
Gambardella, A., Mcgahan, A.M. (2010) Business-model innovation: General purpose technologies and their implications for industry structure. Long Range Planning, (43), str. 262-271
Garcia-Valderrama, T., Mulero-Mendigorri, E., Revuelta-Bordoy, D. (2008) A Balanced Scorecard framework for R&D. European Journal of Innovation Management, 11(2): 241-281
Garengo, P., Bernardi, G. (2007) Organizational capabilities in SMEs. International Journal of Productivity and Performance Management, 56(5/6), str. 518-532
Garengo, P. (2009) A performance measurement system for SMEs taking part in Quality Award Programmes. Total Quality Management & Business Excellence, 20(1): 91-105
Gimbert, X., Bisbe, J., Mendoza, X. (2010) The Role of Performance Measurement Systems in Strategy Formulation Processes. Long Range Planning, 43(4): 477-497
Gonzales-Benito, O., Gonzales-Benito, J. (2005) Cultural VS. operational market orientation and objective VS. subjective performance: Perspective of production and operations. Industrial Marketing Management, 34, str. 797-829
Hooley, G.J., Greenley, G., Cadogan, J.W., Fahy, J. (2005) The performance impact of marketing resources. Journal of Business Research, 58, str. 18-27
Janošević, S., Dženopoljac, V. (2011) Formulisanje strategije istraživanja i razvoja preduzeća pomoću usklađene liste. Ekonomske teme, 49(2): 193-217
Kanji, G.K., Moura, e S.P. (2001) Kanji business scorecard. Total Quality Management, 12 (7): 898-905
Kaplan, R.S., Norton, D.P. (1992) Balanced scorecard: Measures that drive performance. Harvard Business Review, br. 1, str. 71-79
Kaplan, R.S., Norton, D.P. (2008) Mastering the management system. Harvard Business Review, 86(1), 62-77
Kaplan, R.S., Norton, D.P. (2001) The strategy focused organization: How balanced scorecard companies thrive in the new business environment. Boston: Harvard Business School Press
Kaplan, R.S., Norton, D.P. (1996) The balanced scorecard: Translating strategy into action. Boston: Harvard Business School Press
Kaplan, R.S., Norton, D.P. (2004) Strategy maps converting intangible assets into tangible outcomes. Boston: Harvard business school press
Kaplan, S.R., Norton, D.P. (1996) Using the balanced scorecard as a strategic management system. Harvard Business Review, Jan-Feb, str. 75-85
Kerssens-VanDrongelen, I., Bilderbeek, J. (1999) R&D performance measurement: more than choosing a set of metrics. R and D Management, 29(1): 35-46
Krstić, B.D., Sekulić, V. (2007) Upravljanje performansama preduzeća. Niš: Ekonomski fakultet
Laities, E.K. (2002) Dynamic Performance Measurement System: Evidence from Small Finnish Technology Companies. Scandinavian Journal of Management, (18), str. 65-99
Maltz, A.C., Shenhar, A.J., Reilly, R.R. (2003) Beyond the balanced scorecard: Refining the search for organizational success measures. Long Range Plann, vol. 36, str. 187-204
McGovern, G.J., Court, D., Quelch, J.A., Crawford, B. (2004) Bringing customers into the boardroom. Harv Bus Rev, 82(11): 70-80, 148
Micheli, P., Manzoni, J. (2010) Strategic Performance Measurement: Benefits, Limitations and Paradoxes. Long Range Planning, 43(4): 465-476
Milisavljević, M. (2007) Savremeni strategijski menadžment. Beograd: Megatrend univerzitet
Molleman, E., Timmerman, H. (2003) Performance management when innovation and learning become critical performance indicators. Personnel Review, 32(1): 93-113
Neely, A., Adams, C. (2001) The performance prism perspective. Journal of Cost Management, 15(1): 7-15
Niven, P.R. (2002) Balanced scorecard, step-by-step: Maximizing performance and maintaining results. John Wiley & Sons
Norreklit, H. (2000) The balance on the balanced scorecard a critical analysis of some of its assumptions. Management Accounting Research, 11(1): 65-88
Novićević, B., Antić, L., Stevović, J. (2006) Upravljanje performansama preduzeća. Niš: Ekonomski fakultet
Novićević, B., Stanković, L. (2007) Menadžment kontrola u sistemu upravljanja preduzećem. Ekonomske teme, 45(3): 25-37
OECD (2005) Oslo Manual: Gwidelines for Collecting and Interpreting Innovation Data. Paris: Economic Co-operation and Development and Eurostat, Manual
O'sullivan, D., Abela, A.V. (2007) Marketing Performance Measurement Ability and Firm Performance. Journal of Marketing, 71(2): 79-93
Padula, G. (2008) Enhancing the Innovation Performance of Firms by Balancing Cohesivenes and Brindging Ties. Long Range Planning, (41), str. 385-419
Rayport, J.F., Jaworski, B.J. (2001) E-commerce. New York, itd: McGraw-Hill
Rust, R.T., Zahornik, A.J., Keinigham, T.L. (2004) Return on marketing: Using customer equity to focus marketing strategy. Journal of Marketing, 68 (1): 109-127
Rust, R.T., Ambler, T., Carpenter, G.S., Kumar, V., Srivastava, R.K. (2004) Measuring marketing productivity: Current knowledge and future directions. Journal of Marketing, vol. 68 (October), str. 76-89
Seggie, S.H., Cavusgil, E., Phelan, S.E. (2007) Measurement of return on marketing investment: A conceptual framework and the future of marketing metrics. Industrial Marketing Management, 36(6): 834-841
Sousa, S., Aspinwall, E. (2010) Development of a performance measurement framework for SMEs. Total Quality Management & Business Excellence, 21(5): 475-501
Stanković, L.V., Đukić, S.M. (2004) Integrisani sistem kontrole marketing odnosa. Ekonomske teme, 42(3): 15-30
Teece, D.J. (2010) Business Models, Business Strategy and Innovation. Long Range Planning, 43(2-3): 172-194
Vuolle, M., Lonnnqvist, A., van der Meer, J. (2009) Measuring the intangible aspects of an R&D project. Measuring Business Excellence, 13(2): 25-33
Webster, F.E., Malter, A.J., Ganesan, S. (2003) Can marketing regain in seat et the table. u: Marketing Science Institute MSI Reports, Working Paper Series
Wolf, M.F. (2010) Worldwide R&D investment growth slowed in 2008/2009: New scoreboards show. Research-Technology Management, January-February: 1-15
World Economic Forum (2010) The global competitiveness report 2009-2011. Geneva