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Serbian Journal of Management
2018, vol. 13, br. 1, str. 115-131
jezik rada: engleski
vrsta rada: originalan članak
doi:10.5937/sjm13-12391
Creative Commons License 4.0
Efekti sertifikacije kvaliteta kod uspostavljanja i razvoja odnosa kupac-isporučilac
aUniverzitet u Beogradu, Tehnički fakultet u Boru
bUniverzitet u Beogradu, Fakultet organizacionih nauka
cEkonomski institut, Beograd

e-adresa: imilosevic@tfbor.bg.ac.rs

Sažetak

Odnos kompanija - isporučilac je izuzetno važan za uspeh kompanije, što nam govori da je potrebno maksimizirati poverenje i saradnju na postavljanju i dostizanju ciljeva. U ovom radu dat je pregled tog odnosa, kompanija - isporučilac, sa aspekta 'sertifikovanih' i 'nesertifikovanih' kompanija u Srbiji. Iako je broj nesertifikovanih kompanija u Srbiji još uvek daleko veći od sertifikovanih, kompanije koje su iskazale veći interes da uzmu učešća u ovom istraživanju su upravo one koje imaju i težnju za sopstvenim uređenjem sistema menadžmenta kvalitetom, iako one predstavljaju samo 2.11% ukupnog broja kompanija u Srbiji. Podaci prikupljeni u ovoj studiji analizirani su u modelu strukturnih jednačina (SEM), u kojoj su multigrupnom konfirmatorskom faktorskom analizom (MGCFA) izvedena uporedna merenja pomoću dva uzorka iz različitih kompanija, sertifikovanih i nesertifikovanih.

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