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Industrija
2016, vol. 44, br. 3, str. 77-95
jezik rada: engleski
vrsta rada: izvorni naučni članak
doi:10.5937/industrija44-10636
Creative Commons License 4.0
Indikatori motivacije i zadovoljstva zaposlenih u javnom preduzeću - studija slučaja JP 'Pošta Srbije'
aUniverzitet u Beogradu, Tehnički fakultet u Boru
bNational Employment Service, Branch Office Jagodina
cJohn Naisbitt University of Belgrade, Faculty of Management in Zajecar

e-adresa: darjankarabasevic@gmail.com

Sažetak

Motivisati zaposlene i kreirati uslove za njihovo zadovoljstvo predstavlja jedan on najbitnijih zadataka menadžmenta koji želi da stvori uspešnu organizaciju. Zadovoljstvo zaposlenih može voditi ka većoj podršci zaposlenih u ostvarivanju ciljeva organizacije i stvaranju šireg i većeg tržišta proizvoda i usluga i većeg profita. Ovaj rad ima za cilj da ispita ključne elemente koji utiču na zadovoljstvo i motivaciju zaposlenih u javnom sektoru, u JP 'Pošta Srbije'. Javna i privatna preduzeća se razlikuju u materijalnim podsticajima koje daju svojim zaposlenima, zapravo javna preduzeća ih ne pružaju, ali ih zamenjuju drugih faktorima motivacije i zadovoljstva, kao što su sigurnost. U radu je takođe proučena i interakcija pojedinih demografskih faktora-nivo stručne spreme, godine radnog iskustva i godine starosti, na percepciju zadovoljstva i motivacije kod zaposlenih kao i posledice tih odnosa. Pecepcija zadovoljstva i motivacije zaposlenih je ispitivana pomoću odgovora anketiranih zaposlenih na pitanja podeljena u šest grupa: materijalni uslovi, sigurnost, prihvatanje i socijalna komponenta, poštovanje i status, samopotvrđivanje i lojalnost. Istraživanje u ovom radu koristi metodologiju upitnika za sakupljanje podataka, sastavljenog od 31 pitanja vezanog za zadovoljstvo i motivaciju zaposlenih i grupe demografskih pitanja. Statistička analiza rezultata ankete daje informacije o stanju ove oblasti, a pre svega ističe ključne elemente na koje bi se delovanjem postigla poboljšanja. Alat za prikupljanje podataka korišćen u ovom radu i analiza podataka dobijenih na taj način, predstavljaju veoma korisno sredstvo za pomoć menadžmentu u pravcu postizanja bolje motivacije i većeg zadovoljstva zaposlenih.

Ključne reči

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