2016, vol. 2, br. 5, str. 16-19
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Kontrola kvaliteta na ERC advanced life - support kursevima u Srbiji i Evropi - preliminarni podaci, originalno istraživanje
Quality control on ERC advanced life: Support courses in Serbia and Europe: Preliminary data, original research
aZavod za hitnu medicinsku pomoć, Novi Sad bSlužba za hitnu medicinsku pomoć, Dom zdravlja Subotica
e-adresa: office@resuscitatio.org.rs
Sažetak
Cilj: Utvrditi anketom zadovoljstvo polaznika ERC ALS kurseva u Srbiji i uporediti sa podacima prikupljenim prethodnih godina i podacima o kvalitetu kurseva iz ostalih zemalja. Metod: Obrađivani su podaci prikupljeni u CMS sistemu o pripremi kurseva, izveštaji kurs direktora i evaluacioni upitnici koji su popunjavali polaznici seminara. Obrađeno je 12 pitanja koja se odnose na organizaciju i izvođenje ALS seminara. Kriterijum za uključivanje je da je održan barem jedan ERC ALS seminar u zemlji koja je obuhvaćena ovim istraživanjem i da je unosom mejl adresa organizator omogućio evaluaciju od strane polaznika. Rezultati: Rezultati obuhvataju podatke prikupljene u 37 zemalja u kojima su organizovani prvih pet meseci ERC ALS kursevi, a sadrže internet adrese polaznika, od kojih 17 ima kompletirane podatke. Broj ERC ALS obuka je 1,02/100.000 stanovnika, sa minimalnom vrednošću od 0.11/100.000 stanovnika u Italiji, do 8,44/100.000 stanovnika u Danskoj. U Srbiji je on 2.81/100.000 stanovnika. Broj organizovanih ERC ALS kurseva je prosečno 0.83 /1.000.000 stanovnika i najmanji je u Turskoj gde se na milion stanovnika organizovalo 0.05 kurseva a najveći u Danskoj sa 5.53 kursa na milion stanovnika. Srbiji je imala 2.81 kurs na milion stanovnika te se aktivnost i agilnost kurs organizatora ocenjuje odličnom ocenom. Korisnim sadržaj kursa na kojem su bili ocenjeno je najvećom ocenom u Egiptu -100% a najmanje su sadržajem kursa zadovoljni Holanđani gde je taj rezultat tek nešto veći od 87% a odmah zatim idu Italijani, Slovenci, Finci, Šveđani. U Srbiji je ta ocena 96.49% i među najboljim je u Evropi. Kurs će drugim osobama preporučiti 100% polaznika iz Srbije. Zaključak Promena načina izvođenja kurseva i načina rada, te kadrovska obnova donele su novi kvalitet u sprovođenju ERC obuka u Srbiji. Mladi i entuzijastični instruktori značajno su doprineli upravo entuzijazmom, prijatnošću i pravilnim načinom rada da seminari ERC ALS, dobiju jednu od najviših ocena u Evropi, u stvari prema zadovoljstvu polaznika, najvišu.
Abstract
Aim Affirm through the survey, the satisfaction of the participants of ERC ALS courses in Serbia and compare the collected data from previous years to the data about quality of the courses from the other countries. Method: The processed data were gathered in CMS system, included preparation of the courses, the reports of the course director and evaluation questionnaires that have been filled in by the seminar attendants. Twelve questions that are related to the organization and performance of ALS seminary have been processed. The criteria for inclusion was that at least one ERC ALS seminary has been held in the country, that has been a part of this survey, and that the organizer has enabled evaluation by the presence of an participants e-mail addresses. Results: Results implicate data collected in 37 countries, where ERC ALS courses took place in first five months of the year, and contain internet addresses of the participants. Seventeen of them have complete data. The number of ERC ALS training course is 1.02/100.000 inhabitants, with minimal value of 0.11/100.000 inhabitants in Italy, to the maximum value 8.44/100.000 inhabitants in Denmark. It's 2.81/100.000 in Serbia. The average number of organized ERC ALS courses is 0.83/1.000.000 inhabitants and the lowest is in Turkey, where upon 1.000.000 residents, 0.05 courses were organized. The highest number of organized training courses has taken place in Denmark, with the number of 5.53 courses upon million habitants. Serbia has arranged 2.81 course upon one million residents, where the activity and the agility of the course organizer has been graded with an excellent mark. The Egypt's attendants valuated -100% the usefulness of the course content with the highest grade. The Dutch were the least satisfied with the content of the course, and their result is just above the figure of 87%. Right behind them are the Italians, Slovenians, Finns, Swedish placed. In Serbia, the grade is 96.49% and is among the best in Europe. Training course will be recommended 100% by the Serbian attendants. Conclusion The change of the performance and the method of work of the course, human resource renewal brought the new quality in presentation the ERC training in Serbia. Young and enthusiastic instructors, significantly contributed with the enthusiasm, enjoyable and regular method of presentation, so the seminary ERC ALS can get one of the highest grades in Europe, in fact, the highest mark according to the satisfaction of the attendants.
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