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Pravo i privreda
2020, vol. 58, br. 2, str. 59-83
jezik rada: srpski
vrsta rada: pregledni članak
objavljeno: 15/06/2020
doi: 10.5937/PiP2002059V
Podizanje nivoa zaštite potrošača kroz vansudsko rešavanje sporova
Univerzitet u Kragujevcu, Pravni fakultet

e-adresa: dvujisic@jura.kg.ac.rs, bmihajlovic@jura.kg.ac.rs

Sažetak

Iako je nivo zakonodavnog regulisanja prava potrošača u Srbiji na sve višem nivou, ostvarivanje i realizacija propisanih prava potrošača se još uvek ne mogu oceniti zadovoljavajućim. Novembra 2019. godine Ministarstvo trgovine, turizma i telekomunikacija Republike Srbije objavilo je Nacrt Zakona o zaštiti potrošača, upravo u cilju poboljšanja i podizanja nivoa ostvarivanja prava potrošača. Najznačajnija i najradikalnija novina predložena ovim nacrtom zakona je potpuna reforma mehanizma vansudskog rešavanja potrošačkih sporova i uvođenje obaveznog rešavanja sporova vansudskim putem za trgovce onda kada potrošač pokrene taj postupak. Osnovni predmet rada je sadržina predložene reforme mehanizma vansudskog rešavanja potrošačkih sporova u Srbiji. U radu su prvenstveno analizirani osnovni elementi mehanizma vansudskog rešavanja potrošačkih sporova, i to: pojam potrošačkog spora, uslovi za vansudsko rešavanje sporova, telo za vansudsko rešavanje sporova i postupak vansudskog rešavanja sporova.

Ključne reči

potrošački spor; vansudsko rešavanje potrošačkih sporova; telo za vansudsko rešavanje potrošačkih sporova; posrednik; obavezno učešće trgovaca u vansudskom rešavanju potrošačkih sporova

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