Metrika

  • citati u SCIndeksu: 0
  • citati u CrossRef-u:0
  • citati u Google Scholaru:[]
  • posete u poslednjih 30 dana:14
  • preuzimanja u poslednjih 30 dana:3

Sadržaj

članak: 1 od 5  
Back povratak na rezultate
2021, vol. 12, br. 1, str. 1-13
Istraživanje zadovoljstva gostiju halal restorana kroz onlajn ocene na TripAdvisor-u
Univerzitet u Novom Sadu, Prirodno-matematički fakultet, Departman za geografiju, turizam i hotelijerstvo

e-adresajelenat91@gmail.com
Projekat:
Transformacije geoprostora Srbije - prošlost, savremeni problemi i predlozi rešenja (MPNTR - 176020)

Sažetak
Postojanje halal proizvoda je jedan od ključnih faktora u životu pripadnika islamske vere. Fizička i ekonomska dostupnost halal proizvoda igraju važnu ulogu u procesu donošenja odluka o turističkim kretanjima Muslimana. Svakako da se tržište halala brzo širi, doprinoseći porastu muslimanske populacije i njihovim putovanjima. ali Glavni cilj rada jeanaliza zadovoljstva gostiju halal restorana koje je iskazano kroz onlajn numeričko ocenjivanje. Autori su koristili automatizovane tehnike prikupljanja podataka. Analizirani restorani birani su selektovanjem kriterijuma "halal" na TripAdvisor-u. Prikupljeni su podaci o poreklu i polu ocenjivača. Rad takođe pokušava da odgovori na pitanje da li poreklo gostiju i tip halal restorana imaju uticaj na njihovo zadovoljstvo uslugama u odabranim restoranima. Rezultati pokazuju prisustvo značajne razlike u zadovoljstvu gostiju u odnosu na tip restorana. Jedno od mogućih ograničenja ovog istraživanja je nedovoljan broj kriterijuma vezanih za ocenu zadovoljstva na TripAdvisor-u kako bi analiza bila što preciznija.
Reference
*** (2015) From niche to mainstream -Halal Goes Global. Geneva: International Trade Centre(ITC), pdf, Retrieved from: https://www.intracen.org/uploadedFiles/intracenorg/Content/Publications/Hal al_Goes_Global-web(1).pdf
*** (2018) Sarajevo, BIH: ASBH -Agency for Statistics of Bosnia and Herzegovina, Demography and Social Statistics, Retrieved from: https://www.bhas.ba/saopstenja/2018/DEM_01_2018_Q3_0_BS.pdf
Abdelhamied, H.H. (2011) Customers' perceptions of floating restaurants in Egypt. Anatolia-An International Journal of Tourism and Hospitality Research, 22(1): 1-15
Ahmad, A.N., Rahman, R.A., Othman, M., Abidin, U.F.U.Z. (2017) Critical success factors affecting the implementation of halal food management systems: Perspective of halal executives, consultants and auditors. Food Control, 74: 70-78
Al-Nahdi, M.T.S.M., Ismail, I., Haron, H., Islam, M.A. (2009) Intention to Patronage Halal Restaurants Among Malaysian Muslims: An Issue of Halal Perception. u: The Gsmi (First) Global Business Summit Conference, Refereed Proceeding, Michigan, USA, 78-86
Alzeer, J., Rieder, U., Hadeed, A.K. (2018) Rational and practical aspects of Halal and Tayyib in the context of food safety. Trends in Food Science & Technology, 71: 264-267
Ambali, A.R., Bakar, A.N. (2014) People's Awareness on Halal Foods and Products: Potential Issues for Policy-makers. Procedia - Social and Behavioral Sciences, 121: 3-25
Andaleeb, S.S., Conway, C. (2006) Customer satisfaction in the restaurant industry: An examination of the transaction-specific model. Journal of Services Marketing, 20(1): 3-11
Aziz, Y.A., Chok, N.V. (2013) The role of halal awareness, halal certification, and marketing components in determining halal purchase intention among non-Muslims in Malaysia: A structural equation modeling approach. Journal of International Food & Agribusiness Marketing, 25(1): 1-23
Battour, M., Ismail, M.N. (2015) Halal tourism: Concepts, practices, challenges and future. Tourism Management Perspectives, 19: 150-154
Çakmak, C. (2017) Islam: A Worldwide Encyclopedia. ABC-CLIO, 4 volumes
Chaves, M.S., Gomes, R., Pedron, C. (2012) Analysing reviews in the Web 2.0: Small and medium hotels in Portugal. Tourism Management, 33(5): 1286-1287
Choi, J., Zhao, J. (2010) Factors Influencing Restaurant Selection in South Florida: Is Health Issue One of the Factors Influencing Consumers' Behavior When Selecting a Restaurant?. Journal of Foodservice Business Research, 13(3): 237-251
Crotts, J.C., Mason, P.R., Davis, B. (2009) Measuring guest satisfaction and competitive position in the hospitality and tourism industry: An application of stance-shift analysis to travel blog narratives. Journal of Travel Research, 48(2): 139-151
El-Gohary, H. (2016) Halal tourism, is it really Halal?. Tourism Management Perspectives, 19: 124-130
Halim, M.A.A., Mohd, K.W., Salleh, M.M.M., Yalawae, A., Omar, T.S.M.N.S., Ahmad, A., Ahmad, A.A., Kashim, M.I.A.M. (2014) Consumer Protection of Halal Products in Malaysia: A Literature Highlight. Procedia - Social and Behavioral Sciences, 121: 68-78
Hall, C.M., Sharples, L., Mitchell, R., Macionis, N., Cambourne, B. (2003) Food Tourism Around the World. London: Elsevier Ltd
Haque, A., Sarwar, A., Yasmin, F., Tarofder, A.K., Hossain, M.A. (2015) Non-Muslim consumers' perception toward purchasing halal food products in Malaysia. Journal of Islamic Marketing, 6(1): 133-147
Iancu, I.A., Nedelea, A.M. (2018) Consumer Confidence from Cluj-Napoca Metropolitan Area, in the Food Labeling System. Amfiteatru Economic, 20(47): 116-133
Ismail, F.H., Tamby, C.C., Muhammad, R., Mat, Y.N. (2016) Food Safety Knowledge and Personal Hygiene Practices amongst Mobile Food Handlers in Shah Alam, Selangor. Procedia - Social and Behavioral Sciences, 222(1): 290-298
Jamal, A., Sharifuddin, J. (2015) Perceived value and perceived usefulness of halal labeling: The role of religion and culture. Journal of Business Research, 68(5): 933-941
Jani, D., Han, H. (2011) Investigating the key factors affecting behavioral intentions: Evidence from a full-service restaurant setting. International Journal of Contemporary Hospitality Management, 23(7): 1000-1018
Khan, S., Hussain, S.M., Yaqoob, F. (2013) Determinants of Customer Satisfaction in Fast Food Industry: A Study of Fast Food Restaurants Peshawar Pakistan. Studia commercialia Bratislavensia, 6(21): 56-65
Kivela, J., Inbakaran, R., Reece, J. (2000) Consumer research in the restaurant environment. Part 3: Analysis, findings and conclusions. International Journal of Contemporary Hospitality Management, 12(1): 13-30
Krishnan, S., Omar, C.M.C., Zahran, I., Syazwan, N., Alyaa, S. (2017) The awareness of GEN Z's toward halal food industry. Management, 7(1): 44-47
Latif, I.A., Mohamed, Z., Sharifuddin, J., Abdullah, A.M., Ismail, M.M. (2014) A Comparative Analysis of Global Halal Certification Requirements. Journal of Food Products Marketing, 20(sup1): 85-101
Li, G., Law, R., Vu, H.Q., Rong, J., Zhao, X.R. (2015) Identifying emerging hotel preferences using Emerging Pattern Mining technique. Tourism Management, 46: 311-321
Marinković, V., Senić, V., Ivkov, D., Dimitrovski, D., Bjelić, M. (2014) The antecedents of satisfaction and revisit intentions for full-service restaurants. Marketing Intelligence & Planning, 32(3): 311-327
Mathew, V.N., Abdullah, A.M.R.A., Ismail, S.N.M. (2014) Acceptance on Halal Food among Non-Muslim Consumers. Procedia - Social and Behavioral Sciences, 121: 262-271
Muhammad, R. (2007) Re-branding halal. Halal Journal, 32(May-June): 32-34
Namkung, Y., Jang, S. (2008) Are highly satisfied restaurant customers really different: A quality perception perspective. International Journal of Contemporary Hospitality Management, 20(2): 142-155
Nguyen, Q., Nisar, T.M., Knox, D., Prabhakar, G.P. (2018) Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality. British Food Journal, 120(6): 1207-1222
Rahman, M., Kalam, A., Rahman, M., Abdullah, M. (2012) The influence of service quality and price on customer satisfaction: An empirical study on restaurant services in Khulna division. Research Journal of Finance and Accounting, 3(4): 8-15
Regenstein, J.M., Chaudry, M.M., Regenstein, C.E. (2003) The kosher and halal food laws. Comprehensive reviews in food science and food safety, 2(3): 111-127
Rezai, G., Mohamed, Z., Shamsudin, M.N. (2012) Non-Muslim consumers' understanding of Halal principles in Malaysia. Journal of Islamic Marketing, 3(1): 35-46
Rhee, H.T., Yang, S.B., Kim, K. (2016) Exploring the comparative salience of restaurant attributes: A conjoint analysis approach. International Journal of Information Management, 36(6): 1360-1370
Saad, M., Toh, P.S., Mohamed, A.M.A. (2013) Hygiene Practices of Food Handlers at Malaysian Government Institutions Training Centers. Procedia - Social and Behavioral Sciences, 85: 118-127
Samori, Z., Salleh, N.Z., Khalid, M.M. (2016) Current trends on Halal tourism: Cases on selected Asian countries. Tourism Management Perspectives, 19: 131-136
Sham, R., Rasi, R.Z., Abdamia, N., Mohamed, S., Bibi, T.T. (2017) Halal Logistics Implementation in Malaysia: A Practical View. IOP Conference Series: Materials Science and Engineering, 226(1): 012040, august
Soraji, A.J., Awang, M.D., Mohd, Y.A.N. (2016) Malaysia Halal Trust: Between Reality and Challenges. u: Proceedings of ADVED 2016 2nd International Conference on Advances in Education and Social Sciences
Sumaedi, S., Yarmen, M. (2015) Measuring Perceived Service Quality of Fast Food Restaurant in Islamic Country: A Conceptual Framework. Procedia Food Science, 3: 119-131
Tama, H.A., Voon, B.H. (2014) Components of Customer Emotional Experience with Halal Food Establishments. Procedia - Social and Behavioral Sciences, 121: 272-280
Viverita, K.R.D., Rachmawati, R. (2017) Motives and Challenges of Small Businesses for Halal Certification: The Case of Indonesia. World Journal of Social Sciences, 7(1): 136-146
Wan-Hassan, W.M., Awang, K.W. (2009) Halal Food in New Zealand Restaurants: An Exploratory Study. International Journal of Economics and Management, 3(2): 385-402
Weiss, R., Feinstein, A.H., Dalbor, M. (2005) Customer satisfaction of theme restaurant attributes and their influence on return intent. Journal of Foodservice Business Research, 7(1): 23-41
World Tourism Organization (2019) International Tourism Highlights, 2019 Edition. UNWTO
World Tourism Organization (2018) UNWTO Tourism Highlights 2018 Edition. UNWTO
Yousaf, S., Xiucheng, F. (2018) Halal culinary and tourism marketing strategies on government websites: A preliminary analysis. Tourism Management, 68: 423-443
Yusuf, A.H., Oyelakin, I.O., Abdul, S.S., Ahmad, B.U.S. (2017) The Role of Halal Certification in Business Performance in Selangor: A Study on Kopitiam. Malaysian Management Journal, 21: 99-112
Zailani, S., Iranmanesh, M., Aziz, A.A., Kanapathy, K. (2017) Halal logistics opportunities and challenges. Journal of Islamic Marketing, 8(1): 127-139
Živadinović, B. (2020) Tourist satisfaction with quality of service, food, atmosphere, and value for money in restaurants of major cities of the Western Balkans. European Journal of Applied Economics, vol. 17, br. 2, str. 19-33
 

O članku

jezik rada: engleski
vrsta rada: izvorni naučni članak
DOI: 10.5937/bizinfo2101001T
primljen: 11.01.2021.
prihvaćen: 30.01.2021.
objavljen u SCIndeksu: 23.07.2021.
Creative Commons License 4.0

Povezani članci