The term urbanization normally connotes a trend in increasing proportion of the national population living in urban centers (towns & cities), as well as an increase in the number of urban centers over a period of time. Thus, it means population shift from rural to urban areas and the ways in which a society adapts to the change. It generally results in the physical growth of urban areas. It is predicted that by 2050 about 64% of the developing world and 86% of the developed world would be urbanized. An urban area can refer to towns, cities, and suburbs. An urban area includes the city itself, as well as the surrounding areas. Many urban areas are called metropolitan areas. In short, it is a geographical area constituting a city or town, where various urban services like electricity, gas, water supply, health facilities are available. Urban services are necessary transition in provision of facilities provided by urban areas. Generally, it is the responsibility of each country to provide urban facilities to its inhabitants. This study focuses on urban services that people of Muktagachha town in Mymensingh District have enjoyed and the major problems they face while getting urban services, as well. Since Muktagachha town is very close to Mymensingh Sadar the trend of urbanization is increasing here. In fact, it is a well - developed upazila of Mymensingh District. The supply of urban services in this upazillais continuously increasing and the quality of these services tries to increase as stated by the upazilla mayor. However, inhabitants still face various problems in getting urban services. This research is going to discuss what types of problems the inhabitants face and what steps can be taken by the pouro authority to improve the quality of urban services.