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2021, vol. 18, br. 3, str. 89-110
Obuka i usavršavanje kadrova - uporedna analiza nacionalnih hotela u Srbiji i međunarodnih hotelskih lanaca
Univerzitet u Kragujevcu, Fakultet za hotelijerstvo i turizam, Vrnjačka Banja, Srbija

e-adresairena.celic994@gmail.com, snezana.milicevic@kg.ac.rs, natasa.djordjevic@kg.ac.rs
Projekat:
Unapređenje konkurentnosti javnog i privatnog sektora umrežavanjem kompetencija u procesu evropskih integracija Srbije (MPNTR - 179066)
Održiva poljoprivreda i ruralni razvoj u funkciji ostvarivanja strateških ciljeva Republike Srbije u okviru dunavskog regiona (MPNTR - 46006)

Ključne reči: ljudski resursi; obuka i usavršavanje; uporedna analiza; nacionalni hoteli u Srbiji; međunarodni hotelski lanci
Sažetak
Posedovanje kvalifikovane i obučene radne snage imperativ je za poslovanje u hotelijerstvu i turističkoj industriji. Kompanije treba da pokažu da im je stalo do svojih zaposlenih pružajuc'i im moguc'nosti za napredovanjem i usavršavanjem. Cilj ovog rada je uporediti programe obuke i usavršavanja kadrova u nacionalnim hotelima u Srbiji sa programima međunarodnih hotelskih lanaca. Da bismo postigli unapred definisani cilj, koristili smo metod uporedne analize. Podaci za analizu prikupljeni su istraživanjem postojec'e literature, zvaničnih veb sajtova hotela i intervjuisanjem menadžera u nacionalnim hotelima u Srbiji. Rezultati pokazuju da su programi obuke i usavršavanja kadrova napredniji u međunarodnim hotelskim lancima. Menadžment u nacionalnim hotelima u Srbiji odlučan je da sledi različite programe obuke i usavršavanja kadrova. Međutim, trebalo bi da ulažu više u uspostavljanje više programa, posebno onih usmerenih na razvoj njihovog osoblja, koje mogu kopirati iz međunarodnih hotelskih lanaca. Rezultati ovog istraživanja mogu biti korisni hotelskim menadžerima u procesu stvaranja sopstvenih inovativnih programa obuke i usavršavanja kadrova.
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O članku

jezik rada: engleski
vrsta rada: pregledni članak
DOI: 10.5937/MegRev2103089C
primljen: 26.12.2020.
prihvaćen: 30.12.2020.
objavljen u SCIndeksu: 28.12.2021.
Creative Commons License 4.0

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