Metrika

  • citati u SCIndeksu: 0
  • citati u CrossRef-u:[1]
  • citati u Google Scholaru:[]
  • posete u poslednjih 30 dana:11
  • preuzimanja u poslednjih 30 dana:8

Sadržaj

članak: 8 od 12  
Back povratak na rezultate
Industrija
2019, vol. 47, br. 1, str. 61-75
Kakav je efekat nematerijalnih ulaganja na zaradu bankarskog sektora Republike Srbije?
Barjaktarović Lidija ORCID, Stefanović Nikola ORCID
Univerzitet Singidunum, Beograd, Srbija

e-adresa: lbarjaktarovic@singidunum.ac.rs
Projekat:
Unapređenje konkurentnosti Srbije u procesu pristupanja Evropskoj uniji (MPNTR - 47028)

Sažetak
Digitalna transformacija banke je permanentno unapređenje poslovnih procesa i samog opstanka poslovanja banke uz pomoć svih raspoloživih digitalnih alata i tehnologija. Istu pokreću potrebe klijenata, novi konkurenti, regulativa i strategija zasnovana na postojećoj tradiciji. Cilj istraživanja je da utvrdi da li postoji veza između investiranih sredstava u digitalizaciju i ostvarenog rezultata banke kroz prizmu odgovarajućih finansijskih indikatora. Rezultati istraživanja pokazuju da bankarska ponuda proizvoda alternativnih kanala distribucije u Republici Srbiji ide u korak sa okruženjem i svetom, odnosno može se smatrati razvijenom. Dalje, nivo ulaganja u digitalizaciju ima direktan uticaj na ostvareni rezultat bankarskog sektora. Takođe, uočljivo je da bankarski sektor generiše više prihoda od tradicionalnih proizvoda koji nudi a da su ulaganja u digitalizaciju, inovacije i IT tehnologiju neminovnost ukoliko žele da opstanu na tržištu, što zbog globalnih trendova, potreba klijenata i zahteva regulatora. Svakako je imperativ za sve poslovne banke u Republici Srbiji da dalje investiraju u edukaciju zaposlenih i klijenata, unapređenje poslovnih procesa i nove alate kako bi opstale na tržištu i bile konkurentne.
Reference

Accenture consulting (2018) Hello you: Transforming the customer conversation in financial services. Retrieved from: https://www.accenture.com/t00010101T000000Z__w__/gb-en/_acnmedia/PDF-80/Accenture-Hello-You.pdf

Addico Bank a.d. Beograd (2019) Digital Banking. etrieved from http: https://www.addiko.rs

Agoindustrijsko-komercijalna banka AIK a.d. Beograd (2019) Electronic banking. Retrieved from https: www.aikbanka.rs/poljoprivreda/elektronsko-bankarstvo

Api Bank a.d. Beograd (2019) E-banking. Retrieved from https://www.apibank.rs/elektronsko-bankarstvo

Banca Intesa a.d. Beograd (2019) E-banking. Retrieved from https://www.bancaintesa.rs/stanovnistvo/elektronsko-bankarstvo.28.html

Bank of China a.d.Srbija (2019) Online Banking. Retrieved from:http://www.bankofchina.com/rs

Banka Poštanskaštedionica a.d. Beograd (2019) Electronic Banking. Retrieved from:https://www.posted.co.rs

2

Barjaktarović, L. (2011) Primena koncepta Šest sigma u bankarstvu. Bankarstvo, vol. 40, br. 1-2, str. 30-45

8

Barjaktarović, L., Ječmenica, D. (2011) Optimizam vs pesimizam konkurentnosti bankarskog sektora Srbije. Industrija, vol. 39, br. 2, str. 137-150

3

Barjaktarović, L., Filipović, S., Dimić, M. (2013) Concentration level of the banking industry in CEE countries. Industrija, vol. 41, br. 3, str. 39-54

BVA research (2015) The digital transformation of the banking industry. Digital Economy Watch: DIGITAL ECONOMY, Retrieved from:https://www.bbvaresearch.com/en/category/themes/digital-economy

Cognizant (2014) Digital Banking: Enhancing Customer Experience: Generating Long-Term Loyalty. Retrieved from:https://www.cognizant.com/InsightsWhitepapers/Digital-Banking-EnhancingCustomer-Experience-Generating-Long-Term-Loyalty.pdf

Crédit Agricole banka Srbija a.d. Novi Sad (2019) Electronic Banking. Retrieved from:https://www.creditagricole.rs/elektronsko-bankarstvo/elektronskobankarstvo.144.html

Dasho, A., Meka, E., Sharko, G., Baholli, I. (2016) Digital Banking the Wave of the Future. u: Paper presented at the 7th International Conference organized by the department of statistics and applied informatics of the Faculty of Economy, University of Tirana, Tirana, June, Retrieved from: https://www.researchgate.net/publication/315706647

Deloitte (2018) FEBRABAN Banking Technology Survey. Retrieved from: https://www2.deloitte.com/content/dam/Deloitte/br/Documents/financialservices/2018-FEBRABAN-BankingTecnhology-Survey.pdf

Direktna banka a.d.Kragujevac (2019) E-banking. Retrieved from: https://www.direktnabanka.rs/privreda/e-banking

Ernst&Young (2018) Global banking outlook 2018: Pivoting toward an innovation-led strategy. Retrieved from:https://www.ey.com/Publication/vwLUAssets/ey-global-bankingoutlook-2018/$File/ey-global-banking-outlook-2018.pdf

Erste bank a.d. Novi Sad (2019) Digital Banking. Retrieved from: https://www.erstebank.rs/sr/Stanovnistvo

Eurobank a.d. Beograd (2019) Digital Banking. Retrieved from:www.eurobank.rs/digitalno-bankarstvo/e-banking---eurobank.1739.html

Expo bank a.d. Beograd (2019) e-Banking. Retrieved from:http://www.expobank.rs/index.php/sr/ebanking

Halkbank a.d. Beograd (2019) Electronic Banking. Retrieved from http://http://www.halkbank.rs/opste-informacije-e-bank.nspx

Jubmes banka a.d. Beograd (2019) E-banking. Retrieved from: http://http://www.jubmes.rs/code/navigate.asp?Id=511

Komercijalna banka a.d. Beograd (2019) E-services. Retrieved from: https:///www.kombank.com/sr/e-servisi]

KPMG (2018) Banking Systems Survey 2017/2018: Technology challenges for Dutch banks in the digital era. Retrieved from: https://assets.kpmg/content/dam/ kpmg/nl/pdf/2018/sector/banken/banking-systems-survey-20172018.pdf

1

Krstić, N., Tešić, D. (2016) Digitalna transformacija bankarskog poslovanja - opasnost ili prilika?. Bankarstvo, vol. 45, br. 2, str. 12-33

Mbama, C.I. (2018) Digital banking, customer experience and bank financial performance: UK customers' perceptions. International Journal of Bank Marketing, 36 (2), 230-255. Retrived from: http://shura.shu.ac.uk/15903

3

Mikarić, B., Trajković, D. (2013) Uticaj elektronskog poslovanja na poboljšanje usluga u bankarstvu. Trendovi u poslovanju, vol. 1, br. 2, str. 69-79

MIRABANK a.d. Beograd (2019) E-banking. Retrieved from: https://www.mirabankserbia.com/what-we-offer/executive-banking/e-banking

MTS banka a.d. Beograd (2019) mBanking. Retrieved from: https://mtsbanka.rs/srLatn-RS/stanovnistvo/mBanking

Mylonakis, J. (2018) Digital Transformation of the Greek Retail Banking: An Evaluation of Systemic Banks' Websites. Business Management and Strategy, 9(2): 117-117

National Bank of Serbia (NBS) (2019) Bankarski sistem - spisak banaka. Retrieved from: http://www.nbs.rs/internet/cirilica/50/50_2.html

National Bank of Serbia (NBS) (2011) Bankarski sektor u Srbiji - izveštaj za IV tromesečje 2010. godine. Retrieved from:http://www.nbs.rs/internet/cirilica/55/index.html

National Bank of Serbia (NBS) (2019) Bankarski sektor u Srbiji - izveštaj za III tromesečje 2018. godine. Retrieved from: http://www.nbs.rs/internet/cirilica/55/index.html

Nayak, R. (2018) A Conceptual Study on Digitalization of Banking: Issues and Challenges in Rural India. International Journal of Management, IT & Engineering, 8(6), 186-191

NLB banka a.d. Beograd (2019) Corporate. Retrieved from: https://www.nlb.rs/strana/16421/privreda

Obradović, J., Dragosavac, M., Arsić, S. (2015) The use of modern technologies in banking: Abuse and possible solutions. u: Paper presented at the Synthesis Conference organized by Singidunum University, Belgrade, April, Retrieved from: http://portal.sinteza.singidunum.ac.rs/issue/showAll/2015

Omarini, A. (2017) The Digital Transformation in Banking and The Role of FinTechs in the New Financial Intermediation Scenario. International Finance, Economics and Trade, 1(1): 1-6

1

Omarini, A. (2018) Banks and Fintechs: How to Develop a Digital Open Banking Approach for the Bank's Future. International Business Research, 11(9): 23-23, http://http://www.obs.rs/biznis/elektronsko-bankarstvo

Opportunity banka a.d. Novi Sad (2019) E-banking. Retrieved from: http://http://www.obs.rs/biznis/elektronsko-bankarstvo

Orstad, R., Sonono, B. (2017) The Effects of the Digital Transformation Process on Banks' Relationship with Customers: Case Study of a Large Swedish Bank. Sweden: Upsala University, Master thesis, Retrieved from: http://uu.divaportal.org/smash/record.jsf?pid=diva2%3A1115984&dswid=_e_12s3

OTP banka Srbija a.d. Novi Sad (2019) Electronic Banking. Retrieved from:https:// www.otpbanka.rs/elektronsko-bankarstvo

1

Pavlović, M., Mutibarić, J. (2016) Značaj i primena elektronskog bankarstva u Srbiji. Vojno delo, vol. 68, br. 2, str. 242-262

ProCredit bank a.d.Beograd (2019) Business. Retrieved from: https://www.procreditbank.rs/index.php/sr/biznis/elektronsko-bankarstvo/internetbankarstvo

Raiffeisenbank a.d.Beograd (2019) Digital Banking. Retrieved from: https://www.raiffeisenbank.rs

Riva, A., Pilotti, L. (2017) Digital and lean transformation in the bank and in the financial services: The experience of UniCredit Bank. International Journal of Management Research and Business Strategy, Article accepted for publication in the press process. Retrieved from: https://www.researchgate.net/publication/323336977

5

Sanader, D. (2014) Mobilno bankarstvo - novi trend u savremenom bankarskom sektoru. Bankarstvo, vol. 43, br. 5, str. 86-109

Sberbank Srbija a.d. Beograd (2019) Digital Banking. Retrieved from: https://www.sberbank.rs/stanovnistvo

Schmidt, J., Drews, P., Schirmer, I. (2017) Digitalization of the Banking Industry: A Multiple Stakeholder Analysis on Strategic Alignment. u: Paper presented at the 23rd Americas Conference on Information Systems organized by Association Information Systems in Boston, August, Retrieved from: https://www.researchgate.net/publication/319103682

Schmidt, J., Drews, P., Schirmer, I. (2016) End-users' perspective on digitalization: A study on work order processing in the German banking industry. u: Paper presented at the 22nd Americas Conference on Information Systems organized by Association Information Systems in San Diego, August, Retrieved from: https://www.researchgate.net/publication/301700202

Societe Generale banka Srbija a.d. Beograd (2019) Business. [internet site: https:// www.societegenerale.rs/privreda/elektronsko-bankarstvo-privreda/]

Srpska banka a.d. Beograd (2019) E-banking. [internet site: http:// http://www.srpskabanka.rs/e-bankarstvo/index.html]

Telenor banka a.d. Beograd (2019) Online Banking. Retrieved from: http://online.telenorbanka.rs/Identity

UniCredit bank a.d. Beograd (2019) Bank on the button. Retrieved from: https://nadugme.unicreditbank.rs/korak-po-korak-vodic/korak-po-korakvodic.19.html#Online zahtevi

Vojvođanska banka a.d. Novi Sad (2019) E-bank. Retrieved from: https://www.voban.rs/e-banking

Wade, M., Macaulay, J., Nornonha, A., Barbier, J. (2016) Orchestrating transformation: How to deliver winning performance with a connected approach to change. Lausanne, Switzerland: Global centre for digital business transformation
   

O članku

jezik rada: engleski
vrsta rada: izvorni naučni članak
DOI: 10.5937/industrija47-21347
objavljen u SCIndeksu: 16.08.2019.
metod recenzije: dvostruko anoniman
Creative Commons License 4.0

Povezani članci

Nema povezanih članaka