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2022, vol. 96, iss. 1, pp. 6-17
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Development and implementation of a register of employees in the healthcare system of the Republic of Serbia
Razvoj i implementacija Registra zaposlenih u sistemu zdravstvene zaštite Republike Srbije
aInstitute of Public Health of Serbia 'Dr Milan Jovanović Batut', Belgrade, Serbia bUniversity of Belgrade, Faculty of Medicine, Institute of Medical Statistics and Informatics, Serbia
email: maja_krstic@batut.org.rs
Abstract
One of the main problems of human resource planning and development in the healthcare system lies in the lack of a comprehensive information system for their monitoring. Improvement of the data collection system on healthcare providers, their organisational structure and employees is necessary to ensure supervision over the development of human resources, healthcare planning and financing, monitoring the provision of services by healthcare professionals and other goals in line with the legislation in force. The register of employees in the Serbian healthcare system has been designed as a Web service with forms for data entry and mechanisms to store that data in a database, to search and export it. HTML, CSS and JavaScript were used to develop the Register of Employees, to design data entry forms as webpages, while PHP was used to link the forms with a database. The register of employees comprises 100 variables divided into the following sections: institution, organisational unit, job position, employee, specialisation, subspecialisation and work engagement of the employee. The Register of Employees was implemented by creating end-user accounts (for HR associates, analysts) and by training end-users to work with the Register of Employees (data entry and updating, data search, report generation). To evaluate the work of the Register of Employees, we used methods of validating the entered data and descriptive statistical methods to present the first results of its use. The Register of Employees was implemented, as of 1 August 2021, in 339 public healthcare institutions and 78 privately-owned healthcare institutions and practices in the Republic of Serbia. Data validation showed that mechanisms of data entry, storage and retrieval were working correctly. The first results of the use of the Registry of Employees demonstrate the value of its use in everyday practice. Use of the Registry of Employees can contribute to more efficient human resource management in the healthcare system and to the improvement of healthcare in the Republic of Serbia.
Sažetak
Jedan od osnovnih problema planiranja i razvoja ljudskih resursa u sistemu zdravstvene zaštite je nepostojanje sveobuhvatnog informacionog sistema za njihovo praćenje. Unapređenje sistema za prikupljanje podataka o pružaocima zdravstvene zaštite, njihovoj organizacionoj strukturi i zaposlenima je neophodno za praćenje razvoja ljudskih resursa za zdravlje, planiranje i finansiranje zdravstvene zaštite, praćenje pružanja usluga zdravstvenih radnika, kao i za druge ciljeve u skladu sa važećim propisima. Registar zaposlenih u sistemu zdravstvene zaštite Republike Srbije dizajniran je u vidu veb servisa sa formama za upis podataka i mehanizmima za njihovo skladištenje u bazu podataka, pretraživanje i izvoz. Za razvoj Registra zaposlenih korišćeni su HTML, CSS i JavaScript jezici za dizajn formi za upis podataka u obliku internet stranica i PHP programski jezik za povezivanje formi sa bazom podataka. Registar zaposlenih sadrži 100 varijabli podeljenih u sekcije: ustanova, organizaciona jedinica, radno mesto, zaposleni, specijalizacija i uža specijalizacija i angažman zaposlenog. Implementacija Registra zaposlenih je obavljena kreiranjem korisničkih naloga krajnjih korisnika (kadrovskih referenata, analitičara) i njihovom edukacijom za rad u Registru zaposlenih (unos i ažuriranje podataka, pretraga podataka, kreiranje izveštaja i dr). Za evaluaciju rada Registra zaposlenih korišćene su metode za validaciju unetih podataka i deskriptivne statističke metode za predstavljanje prvih rezultata njegove upotrebe. Implementacija Registra zaposlenih je, zaključno sa 1.8.2021. godine, sprovedena u 339 zdravstvenih ustanova u državnoj svojini i 78 zdravstvenih ustanova u privatnoj svojini/privatnih praksi u Republici Srbiji. Validacijom podataka je pokazano da mehanizmi upisa, skladištenja i čitanja podataka funkcionišu ispravno. Prvi rezultati upotrebe Registra zaposlenih ukazuju na opravdanost njegovog korišćenja u svakodnevnoj praksi. Korišćenje Registra zaposlenih može doprineti efikasnijem upravljanju ljudskim resursima u zdravstvenom sistemu i unapređenju zdravstvene zaštite u Republici Srbiji.
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