Geographica Pannonica
kako citirati ovaj članak
podeli ovaj članak


  • citati u SCIndeksu: [1]
  • citati u CrossRef-u:[4]
  • citati u Google Scholaru:[]
  • posete u poslednjih 30 dana:19
  • preuzimanja u poslednjih 30 dana:13


članak: 9 od 26  
Back povratak na rezultate
2020, vol. 24, br. 3, str. 229-243
The perceived value in ecotourism related to satisfaction and loyalty: A study from Costa Rica
(naslov ne postoji na srpskom)
aUniversidad Espíritu Santo - Ecuador, Samborondón, Ecuador
bInstituto Tecnológico de Costa Rica, Escuela de Administración de Empresas, Alajuela, Costa Rica
cUniversidad Católica de Santiago de Guayaquil, Facultad de Especialidades Empresariales, Guayaquil, Ecuador
dEscuela Superior Politécnica del Litoral (ESPOL), Facultad de Ciencias Sociales y Humanísticas, Guayaquil, Ecuador

e-adresamauricio2714@hotmail.com, aperez@itcr.ac.cr, orly.carvache@cu.ucsg.edu.ec, aviquez@itcr.ac.cr, wcarvach@espol.edu.ec
Ključne reči: ecotourism; perceived value; satisfaction; loyalty; Costa Rica
(ne postoji na srpskom)
Ecotourism allows activities in contact with nature in protected natural areas to contribute to environmental care. This study seeks to establish the dimensions of perceived value in ecotourism and analyze its relationship with satisfaction and loyalty. It was an in situ research carried out in two protected areas of Costa Rica: Arenal National Park and Caño Negro National Wildlife Refuge. The sample consisted of 310 surveys for domestic and foreign tourists. The data were interpreted through a factorial analysis to identify the dimensions that make up the perceived value. Also, Spearman's correlation technique and the stepwise multiple regression method were used to find the relationships among the variables. The findings show that there are three dimensions of perceived value: economic-functional, emotional, and social. Overall satisfaction and loyalty had a high average score, and the dimensions found are significantly and positively related to overall satisfaction. The "economic-functional value" dimension has a greater influence on overall satisfaction, and the "emotional value" dimension is the most significant predictor of the intentions to return, recommend, and say positive things about the ecotourism destination.
Adam, I., Adongo, C.A., Amuquandoh, F.E. (2019) A structural decompositional analysis of eco-visitors' motivations, satisfaction and post-purchase behaviour. Journal of Ecotourism, 18(1): 60-81
Aliman, N.K., Hashim, S.M., Wahid, S.D.M., Harudin, S. (2014) Tourist expectation, perceived quality and destination image: Effects on perceived value and satisfaction of tourists visiting Langkawi Island, Malaysia. Asian Journal of Business and Management, 2(3), 212-222, http://www.ajouronline.com
Bajs, I. (2015) Tourist perceived value, relationship to satisfaction, and behavioral intentions: The example of the Croatian tourist destination Dubrovnik. Journal of Travel Research, 54(1), 122-134
Bala, B.M., Nizam, I.H., Dalil, M., Kawu, A. (2014) Moderating role of affective destination image on the relationship between tourist's satisfaction and behavioral intention: Evidence from Obudu Mountain Resort. Journal of Environment and Earth Science, 4(4), 47-60, https://www.iiste.org/Journals/in-dex.php/JEES/article/view/11191/11493
Balist, J., Heydarzadeh, H., Salehi, E. (2019) Modeling, evaluation, and zoning of Marivan county ecotourism potential using fuzzy logic, FAHP, and TOPSIS. Geographica Pannonica, vol. 23, br. 1, str. 47-63
Baloglu, S. (2001) An investigation of a loyalty typology and the multidestination loyalty of international travelers. Tourism Analysis, 6(1): 41-52
Bamberg, S., Möser, G. (2007) Twenty years after Hines, Hungerford, and Tomera: A new metaanalysis of psycho-social determinants of pro-environmental behaviour. Journal of Environmental Psychology, 27(1): 14-25
Björk, P. (2007) Definition Paradoxes: From concept to definition. u: Higham J. [ur.] Critical issues in ecotourism: Understanding a complex tourism phenomenon, Oxford-Burlington, MA: Elsevier, pp. 23-45
Briassoulis, H., van der S.J. (2013) Tourism and the environment: Regional, economic, cultural and policy. New York: Springer Science & Business Media
Buckley, R. (2018) Tourism and natural world heritage: A complicated relationship. Journal of Travel Research, 57(5): 563-578
Carvache-Franco, M., Carvache-Franco, O., Carvache-Franco, W., Villagómez-Buele, C. (2020) From satisfaction in eco-tourism to loyalty in a national park. GeoJournal of Tourism and Geosites, 28 (1), 191-202
Carvache-Franco, M., Carvache-Franco, O., Carvache-Franco, W., Orden-Mejía, M., Macas-López, C. (2018) Segmentation of coastal marine demand from a National Recreational Area: Villamil Beach, Ecuador. Geographica Pannonica, vol. 22, br. 4, str. 276-284
Carvache-Franco, M., Carvache-Franco, O., Solis-Radilla, M.M., Carvache-Franco, W. (2019) The perceived value and profile of protected areas visitors: A case study of the Guayas province, Ecuador. Geographica Pannonica, vol. 23, br. 2, str. 135-147
Castellanos-Verdugo, M., Vega-Vázquez, M., Oviedo-García, M. Á., Orgaz-Agüera, F. (2016) The relevance of psychological factors in the ecotourist experience satisfaction through ecotourist site perceived value. Journal of Cleaner Production, 124: 226-235
Chen, C., Chen, F. (2010) Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management, 31(1): 29-35
Chen, C., Tsai, D. (2007) How destination image and evaluative factors affect behavioral intentions?. Tourism Management, 28(4): 1115-1122
Cheng, T.M., Wu, H.C. (2015) How do environmental knowledge, environmental sensitivity, and place attachment affect environmentally responsible behavior?: An integrated approach for sustainable island tourism. Journal of Sustainable Tourism, 23(4): 557-576
Chikuta, O., du Plessis, L., Saayman, M. (2017) Nature-based travel motivations for people with disabilities. African Journal of Hospitality, Tourism and Leisure, 6(1): 1-16
Chiu, Y.T.H., Lee, W.I., Chen, T.H. (2014) Environmentally responsible behavior in ecotourism: Antecedents and implications. Tourism management, 40, 321-329
Chiu, Y.H., Lee, Wan-I., Chen, T. (2014) Environmentally responsible behavior in ecotourism: Exploring the role of destination image and value perception. Asia Pacific Journal of Tourism Research, 19(8): 876-889
Chua, B., Lee, S., Goh, B., Han, H. (2015) Impacts of cruise service quality and price on vacationers' cruise experience: Moderating role of price sensitivity. International Journal of Hospitality Management, 44: 131-145
Conservation System of Protected Areas of Costa Rica (2019) Protected wild areas. http://www.sinac.go.cr/ES/asp/Paginas/default.aspx
Costa Rican Institute of Tourism (2020) Tourist figures. https://www.ict.go.cr/es/estadisticas/cifras-turisticas.html
Costa Rican Institute of Tourism (2018) Retrieved from https://www.ict.go.cr/es/documentos-institucionales/estad%C3%ADsticas/cifras-tur%C3%ADsticas/visita-a-las-%C3%A1reas-silvestres-protegidas-sinac/1397-2017-2/file.html
Cronin, J.J. J., Brady, M., Hult, T. (2000) Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2): 193-218
Eid, R., el-Gohary H. (2015) The role of Islamic religiosity on the relationship between perceived value and tourist satisfaction. Tourism Management, 46, 477-488
Fiore, A.M., Kim, J. (2007) An integrative framework capturing experiential and utilitarian shopping experience. International Journal of Retail & Distribution Management, 35(6): 421-442
Grewal, D., Monroe, K.B., Krishnan, R. (1998) The effects of price-comparison advertising on buyers' perceptions of acquisition value, transaction value, and behavioral intentions. Journal of Marketing, 62(2): 46-59
Ha, J., Jang, S.S. (2010) Perceived values, satisfaction, and behavioral intentions: The role of familiarity in Korean restaurants. International Journal of Hospitality Management, 29(1): 2-13
Hartwell, H., Fyall, A., Willis, C., Page, S.W., Ladkin, A., Hemingway, A. (2018) Progress in tourism and destination wellbeing research. Current Issues in Tourism, 21(16): 1830-1892
Hernández, L.J.Á., González, M.A., Hernández, T.S., Ramón, O.A.A. (2017) The Impact of mass tourism in the Canary Islands in the context of world biosphere reserves. Cuadernos de Turismo, 40: 685-688
Honey, M. (2008) Ecotourism and sustainable development: Who owns paradise. Washington, DC: Island Press
Hultman, M., Kazeminia, A., Ghasemi, V. (2015) Intention to visit and willingness to pay premium for ecotourism: The impact of attitude, materialism, and motivation. Journal of Business Research, 68(9): 1854-1861
Iwasaki, Y., Havitz, M.E. (1998) A path analytic model of the relationships between involvement, psychological commitment, and loyalty. Journal of Leisure Research, 30(2): 256-280
Jamal, A., Sharifuddin, J. (2015) Perceived value and perceived usefulness of halal labeling: The role of religion and culture. Journal of Business Research, 68(5): 933-941
Jamal, S.A., Othman, N.A., Muhammad, N. (2011) Tourist perceived value in a community-based homestay visit: An investigation into the functional and experiential aspect of value. Journal of Vacation Marketing, 17(1), 5-15
Jaya, I.P.G.I.T. (2018) Measuring how destination image and perceive value affect customers' satisfaction for ecotourism. International Journal of Social Science and Business, 2(2): 68-76
Jojić-Glavonjić, T., Brankov, J., Miljanović, D. (2018) Residents' perception toward protected areas: Carska Bara Special Nature Reserve (Vojvodina, Serbia). Geographica Pannonica, vol. 22, br. 4, str. 264-275
Jones, S. (2005) Community-based ecotourism: The significance of social capital. Annals of Tourism Research, 32(2), 303-324
Ketema, T.D. (2015) Development of community based ecotourism in Wenchi Crater Lake, Ethiopia: Challenges and prospects. Journal of Hospitality Management and Tourism, 6(4), 39-46, http://www.academicjournals.org/JHMT
Kim, H., Woo, E., Uysal, M. (2015) Tourism experience and quality of life among elderly tourists. Tourism Management, 46: 465-476
Kim, K., Park, D. (2014) Factors influencing rural tourists' purchasing behaviour: Four types of direct farm markets in South Korea. Tourism Economics, 20(3): 629-645
Kim, K., Park, D. (2017) Relationships among perceived value, satisfaction, and loyalty: Community-based ecotourism in Korea. Journal of Travel & Tourism Marketing, 34(2): 171-191
Kim, M., Thapa, B. (2018) Perceived value and flow experience: Application in a nature-based tourism context. Journal of Destination Marketing & Management, 8: 373-384
Lee, C., Yoon, Y., Lee, S. (2007) Investigating the relationships among perceived value, satisfaction, and recommendations: The case of the Korean DMZ. Tourism Management, 28(1): 204-214
Lee, J., Lee, C.S., Choi, Y.J. (2011) Examining the role of emotional and functional values in festival evaluation. Journal of Travel Research, 50(6): 685-696
Liu, J., Qu, H., Huang, D., Chen, G., Yue, X., Zhao, X., Liang, Z. (2014) The role of social capital in encouraging residents' pro-environmental behaviors in community-based ecotourism. Tourism Management, 41: 190-201
Mostafa, M.M. (2007) A hierarchical analysis of the green consciousness of the Egyptian consumer. Psychology and Marketing, 24(5): 445-473
Oh, H. (2000) Diners' perceptions of quality, value, and satisfaction: A practical viewpoint. Cornell Hotel and Restaurant Administration Quarterly, 41(3): 58-66
Oliver, R.L. (1997) Satisfaction: A behavioral perspective on the consumer. New York: McGraw-Hill
Peña, A.I.P., Jamilena, D.M.F., Molina, M.Á.R. (2012) The perceived value of the rural tourism stay and its effect on rural tourist behaviour. Journal of Sustainable Tourism, 20(8): 1045-1065
Petrick, J.F. (2002) Development of a multi-dimensional scale for measuring the perceived value of a service. Journal of Leisure Research, 34(2): 119-134
Rasoolimanesh, S. M., Dahalan, N., Jaafar, M. (2016) Tourists' perceived value and satisfaction in a community-based homestay in the Lenggong Valley World Heritage Site. Journal of Hospitality and Tourism Management, 26: 72-81
Reimer, J.K., Walter, P. (2013) How do you know it when you see it?: Community-based ecotourism in the cardamom mountains of southwestern Cambodia. Tourism Management, 34: 122-132
Rivera, M.A., Croes, R. (2010) Ecotourists' loyalty: Will they tell about the destination or will they return?. Journal of Ecotourism, 9(2): 85-103
Sánchez-Fernández, R., Iniesta-Bonillo, M. Á. (2009) Efficiency and quality as economic dimensions of perceived value: Conceptualization, measurement, and effect on satisfaction. Journal of Retailing and Consumer Services, 16(6): 425-433
Si-Shyun, L.J. (2018) The moderating role of intercultural service encounters in the relationship among tourist's destination image, perceived value, and environmentally responsible behaviors. American Journal of Tourism Management, 7(1): 1-9
Solís-Radilla, M.M., Hernández-Lobato, L., Villagómez-Méndez, J. (2016) El valor percibido del destino turístico en relación con el perfil del turista en Acapulco, Guerrero-México. Investigación Administrativa, 46(118), 1-28
Stojanović, V., Lazić, L., Dunjić, J. (2018) Nature protection and sustainable tourism interaction in selected Ramsar sites in Vojvodina (Northern Serbia). Geographica Pannonica, vol. 22, br. 3, str. 201-207
Sun, X., Geng-Qing, C.C., Xu, H. (2013) Developing destination loyalty: The case of Hainan Island. Annals of Tourism Research, 43: 547-577
Šiljeg, A., Cavrić, B., Šiljeg, S., Marić, I., Barada, M. (2019) Land suitability zoning for ecotourism planning and development of Dikgatlhong Dam, Botswana. Geographica Pannonica, vol. 23, br. 2, str. 76-86
Tanti, H., Raya, A. (2016) Responsible environmental behavior intention of travelers on ecotourism sites. Tourism and Hospitality Management, 22(2), 135-150
Thapa, B., Lee, J. (2017) Visitor experience in Kafue National Park, Zambia. Journal of Ecotourism, 16(2): 112-130
Williams, P., Soutar, G.N. (2009) Value, satisfaction and behavioral intentions in an adventure tourism context. Annals of Tourism Research, 36(3): 413-438
Wolf, I.D., Ainsworth, G.B., Crowley, J. (2017) Transformative travel as a sustainable market niche for protected areas: A new development, marketing and conservation model. Journal of Sustainable Tourism, 25(11): 1650-1673
Yoon, Y.S., Uysal, M. (2005) An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management, 26(1): 45-56
Zeithaml, V.A. (1988) Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52(3): 2-22
Zhang, C., Li, Y., Wu, B., Li, D.N. (2017) How WeChat can retain users: Roles of network externalities, social interaction ties, and perceived values in building continuance intention. Computers in Human Behavior, 69, 284-293

O članku

jezik rada: engleski
vrsta rada: originalan članak
DOI: 10.5937/gp24-25082
primljen: 04.02.2020.
revidiran: 09.09.2020.
prihvaćen: 11.09.2020.
objavljen u SCIndeksu: 15.10.2020.
metod recenzije: dvostruko anoniman
Creative Commons License 4.0

Povezani članci

Nema povezanih članaka