|
|
Reference
|
|
|
*** (2016) Spa global market analysis to 2016 & forecast to 2020. April 7. Retrieved from https://www.linkedin.com/pulse/spaglobal-market-analysis-2016-forecast-2020-shrikant-rane
|
|
|
Al-alak, B.A. (2012) The relationships between service quality, satisfaction, and behavioral intentions of Malaysian Spa center customers. International Journal of Business and Social Science, 3(1); 198-205
|
|
|
Alen, M.E., Fraiz, J.A., Rufin, R. (2006) Analysis of health spa customers' expectations and perceptions: The case of Spanish establishments. Polytechnical Studies Review, 5(6), 245-262
|
|
2  
|
Alexandris, K., Dimitriadis, N., Markata, D. (2002) Can perceptions of service quality predict behavioral intentions? An exploratory study in the hotel sector in Greece. Managing Service Quality: An International Journal, 12(4): 224-231
|
|
1
|
Bastič, M., Gojčič, S. (2012) Measurement scale for eco-component of hotel service quality. International Journal of Hospitality Management, 31(3): 1012-1020
|
|
4
|
Bitner, M.J. (1992) Servicescapes: The Impact of Physical Surroundings on Customers and Employees. Journal of Marketing, 56(2): 57
|
|
|
Blesic, I., Ivkov-Dzigurski, A., Stankov, U., Stamenković, I., Bradic, M. (2011) Research of expected and perceived service quality in hotel management. Journal of Tourism, 5-13; 11
|
|
4
|
Blešić, I., Tešanović, D., Psodorov, Đ. (2011) Consumer satisfaction and quality management in the hospitality industry in South-East Europe. African Journal of Business Management, 5(4), str. 1388-1396
|
|
3
|
Blešić, I., Popov-Raljić, J., Uravić, L., Stankov, U., Đeri, L., Pantelić, M., Armenski, T. (2014) An importance-performance analysis of service quality in spa hotels. Economic Research-Ekonomska Istraživanja, 27(1): 483-495
|
|
1
|
Blešić, I., Romelić, J., Garača, V. (2009) An investigation of the expectations and perceptions of consumers about the quality of services in the spa hotels of West Morava region. Glasnik Srpskog geografskog društva, vol. 89, br. 1, str. 103-114
|
|
|
Caruana, A. (2002) The effects of service quality and the mediating role of customer satisfaction. European Journal of Marketing, 36(7); 1-14
|
|
|
Chen, K., Chang, F., Wu, (Kenny) C. (2013) Investigating the wellness tourism factors in hot spring hotel customer service. International Journal of Contemporary Hospitality Management, 25(7): 1092-1114
|
|
6
|
Cronin, J. J., Taylor, S.A. (1992) Measuring Service Quality: A Reexamination and Extension. Journal of Marketing, 56(3): 55
|
|
2
|
Demirci, O.F., Kara, A. (2014) Supermarket self-checkout service quality, customer satisfaction, and loyalty: Empirical evidence from an emerging market. Journal of Retailing and Consumer Services, 21(2): 118-129
|
|
|
Giritlioglu, I., Jones, E., Avcikurt, C. (2014) Measuring food and beverage service quality in spa hotels. International Journal of Contemporary Hospitality Management, 26(2): 183-204
|
|
|
Global Wellness Institute (2017) Global wellness economy monitor. January, Available at https://www.globalwellnessinstitute.org/press-room/statistics-and-facts/Greek Tourism Minister: Positive 2016 summer season. (2016, July 6). Retrieved from: https://www.newgreekt
|
|
6
|
Gronroos, C. (1984) Service quality model and its marketing implications. European Journal of Marketing, vol. 18(4), str. 36-44
|
|
|
Hapsari, R., Clemes, M.D., Dean, D. (2017) The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty. International Journal of Quality and Service Sciences, 9(1): 21-40
|
|
1
|
Hsieh, L., Lin, L., Lin, Y. (2008) A service quality measurement architecture for hot spring hotels in Taiwan. Tourism Management, 29(3): 429-438
|
|
|
ISPA (2016) U.S. spa industry study. u: ISPA Conference & Expo, September 13
|
|
|
Johnston, K., Puczko, L., Smith, M., Ellis, S. (2011) Wellness tourism and medical tourism: Where do spas fit?. u: Global Spa Summit, New York, Available from: http://bit.ly/1JzS6oq
|
|
17
|
Kaiser, H.F. (1974) An index of factorial simplicity. Psychometrika, 39(1): 31-36
|
|
|
Keri, K., Ottenbacher, M.C., Harrington, R.J. (2007) The North American spa industry: An examination of emergent trends. FIU Hospitality and Tourism Review, 25(1), 50-60
|
|
|
Khan, P.I., Tabassum, A. (2012) Service quality and customer satisfaction of the beauty-care service industry in Dhaka: a study of high-end women's parlors. Journal of Business in Developing Nations, 32-58; 12
|
|
|
Koh, S., Jung‐Eun, Y.J., Boger, C.A. (2010) Importance‐performance analysis with benefit segmentation of spa goers. International Journal of Contemporary Hospitality Management, 22(5): 718-735
|
|
|
Lagrosen, Y., Lagrosen, S. (2016) Customer perceptions of quality - a study in the SPA industry. European Business Review, 28(6): 657-675
|
|
|
Lo, A., Wu, C., Tsai, H. (2015) The Impact of Service Quality on Positive Consumption Emotions in Resort and Hotel Spa Experiences. Journal of Hospitality Marketing & Management, 24(2): 155-179
|
|
|
Madanoglu, M., Brezina, S. (2008) Resort spas: how are they massaging hotel revenues?. International Journal of Contemporary Hospitality Management, 20(1): 60-66
|
|
1
|
McNeil, K.R., Ragins, E.J. (2005) Staying in the spa marketing game: Trends, challenges, strategies and techniques. Journal of Vacation Marketing, 11(1): 31-39
|
|
|
Monteson, P.A., Singer, J.L. (2002) Planning and operating a resort-based spa. Journal of Retail & Leisure Property, 2(4): 358-368
|
|
5
|
Mueller, H., Kaufmann, E.L. (2001) Wellness tourism: Market analysis of a special health tourism segment and implications for the hotel industry. Journal of Vacation Marketing, 7(1): 5-17
|
|
|
Nicolaides, A., Grobler, A. (2017) Spirituality, Wellness tourism and quality of life. African Journal of Hospitality, Tourism and Leisure, 6(1); 1-37
|
|
3
|
Parasuraman, A., Zeithaml, V.A., Berry, L.L. (1988) SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1); 12-40
|
|
2
|
Smith, M., Kelly, C. (2006) Wellness Tourism. Tourism Recreation Research, 31(1): 1-4
|
|
|
Snoj, B., Mumel, D. (2002) The measurement of perceived differences in service quality - The case of health spas in Slovenia. Journal of Vacation Marketing, 8(4): 362-379
|
|
1
|
Spreng, R.A., Mackoy, R.D. (1996) An empirical examination of a model of perceived service quality and satisfaction. Journal of Retailing, 72(2): 201-214
|
|
|
Sundstrom, E., Altman, I. (1989) Physical environments and work-group effectiveness. Research in Organizational Behavior, 11, 175-209
|
|
|
Tabacchi, M.H. (2010) Current Research and Events in the Spa Industry. Cornell Hospitality Quarterly, 51(1): 102-117
|
|
|
Thorsteinsdottir, K. (2005) The state of the European hotel spa sector. Journal of Retail & Leisure Property, 4(3): 272-277
|
|
|
Trauer, B. (2006) Conceptualizing special interest tourism-frameworks for analysis. Tourism Management, 27(2): 183-200
|
|
|
Trihas, N., Konstantarou, A. (2016) Spa-goers' characteristics, motivations, preferences and perceptions: Evidence from Elounda, Crete. Alma Tourism Journal of Tourism, Culture and Territorial Development, 7(14), 17-38
|
|
|
Tsai, H., Suh, E., Fong, C. (2012) Understanding Male Hotel Spa-Goers in Hong Kong. Journal of Hospitality Marketing & Management, 21(3): 247-269
|
|
|
Vasileiou, M., Tsartas, P. (2009) The wellness tourism market in Greece-an interdisciplinary methodology approach. Tourismos: An International Multidisciplinary Journal of Tourism, 4(4), 127-144
|
|
2
|
Wakefield, K.L., Blodgett, J.G. (1996) The effect of the servicescape on customers’ behavioral intentions in leisure service settings. Journal of Services Marketing, 10(6): 45-61
|
|
1
|
Wakefield, K.L., Blodgett, J.G. (1999) Customer response to intangible and tangible service factors. Psychology and Marketing, 16(1): 51-68
|
|
|
Wener, R.E., ur. (1985) The environmental psychology of serve encounters. Lexington, MA
|
|
1
|
Wolak, R., Kalafatis, S., Harris, P. (1998) An investigation into four characteristics of services. Journal of Empirical Generalisations in Marketing Science, 3(2), 22-41
|
|
4
|
Zeithaml, V.A., Bitner, M.J. (2003) Services marketing. New York, itd: McGraw-Hill
|
|
|
|
|