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2015, vol. 17, iss. 2, pp. 123-137
Improving business helpdesk systems with intelligent search mechanisms
aTechnical College of Applied Studies in Kragujevac, Kragujevac
bUniveristy of Niš, Faculty of Economy
cVTSSS Zvecan

emailvladam.kg@outlook.com
Abstract
Modern information systems widely use intelligent tools for detection, recognition and prediction of new knowledge. The area of implementation of such systems is huge and there is almost no area of industry and services, where such systems are not represented. The aim of the development of such systems is to obtain such an information system in the future that will have full functionality with the ability to upgrade without the intervention of a software development team. The paper proposes an intelligent software solution as a part of the way toward the set ideal software solution. It will particularly highlight that the methodology by which the prototype of the proposed software solution was developed represents a valid basis for the development of software solutions for different areas and services.
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article language: English
document type: Professional Paper
DOI: 10.5937/EkoPog1502123M
published in SCIndeks: 31/12/2019

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