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2021, vol. 67, iss. 3, pp. 39-61
Employees' satisfaction with communication in the organization
aSchool of Economics in Niš, Niš
bUniversity of Kragujevac, Faculty of Law

emailnesapet@mail.ru, mrapajic@jura.kg.ac.rs
Abstract
Success of an organization is connected to employees' motivation and their satisfaction. Motivation growth in an organization is directly influenced by employees' communication at all levels. The subject of the survey is employees' satisfaction with communication in an organization. The aim of this work is to find out how 500 employees in Nis region estimate communication in an organization, the communication influence to the work motivation and work satisfaction in organization, how the employed managers value the superiors' communication to the employees, and which aspect of communication they are satisfied with, as well as how the employees and managers value the superiors' communication with the employees and which aspects of communication they are satisfied with. In the work the first to be analyzed were the relevant theoretical attitudes on the influence of employees' communication and communicational pleasure amongst them. The results of the realized empirical survey show that even though the employees at all levels in organization are definitely conscious of the importance of communication in organization, the managers have more positive attitude than the employees concerning the influence of certain communication on the work motivation and job satisfaction. There are remarkable differences in estimating satisfaction with certain aspects of communication, too, and the higher the position level of the observed in the organizational hierarchy is the more positive attitude on communication as a motivational factor in communication satisfaction is.
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About

article language: English
document type: Original Scientific Paper
DOI: 10.5937/ekonomika2103039P
received: 21/06/2021
accepted: 11/07/2021
published in SCIndeks: 12/11/2021
Creative Commons License 4.0

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