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2020, vol. 5, iss. 1, pp. 55-62
Service profit chain
University 'Union - Nikola Tesla', Faculty of Engineering Management - FIM, Belgrade
The main focus of this paper is to highlight the importance of the business model in service. The business model concentrates on creating and appropriating value from the business. It describes the basic strategy of an organisation to create economic value. It is a basic template for how an organization can compete in a market, as well as the way a company will generate projected profits, and how an organization handles internal and external stakeholders. Business models are a very important function in every organisation. In order for an organization to be as successful as possible, they need to be innovative so that they can respond to the organisation's given environment. The final part of the paper gives guidelines respectively.
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article language: English
document type: Review Paper
DOI: 10.5937/SJEM2001055C
published in SCIndeks: 08/06/2020