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2019, vol. 14, br. 1, str. 177-191
Kontinuirano poboljšanje i organizacione prakse u servisiranim firmama - istraživanje uticaja na smanjenje troškova
aTomas Bata University, Faculty of Management and Economics, Department of Industrial Engineering and Information Systems, Czech Republic
bTomas Bata University, Faculty of Management and Economics, Department of Statistics and Quantitative Methods, Zlín, Czech Republic
Projekat:
Internal Grant Agency of Tomas Bata University in Zlin (grant number IGA/FAME/2017/008)
Internal Grant Agency of Tomas Bata University in Zlin (grant number IGA/FAME/2018/005)
Visegrad Fund (grant number 51700045)

Ključne reči: kontinuirano usavršavanje; uslužne kompanije; smanjenje troškova; MSJ; V4 zemlje
Sažetak
Sve veći značaj uslužnih sektora za globalnu trgovinu uzrokuje pitanje kako se boriti protiv urođene složenosti i neefikasnosti usluga. Kao odgovor na rastuće zahteve za poboljšanjem efikasnosti usluga, kompanije implementiraju inicijative kontinuiranog poboljšanja (KP) kako bi smanjile troškove poslovanja. Međutim, istraživači nisu uspeli da postignu konsenzus o efektu efikasnosti KP operacija u neproizvodnom okruženju. Stoga, predložena studija pokušava da odgovori na važno pitanje uticaja KP na smanjenje troškova u uslužnom okruženju primenom modela strukturnih jednačina (MSJ) na 304 odgovora iz ankete prikupljenih tokom istraživanja. Osim toga, istraživanje analizira kako organizaciona praksa utiče na odnos između KP i smanjenja troškova. Studija sugeriše da sama KP nije u stanju da smanji troškove i zahteva podršku višestrukih organizacionih praksi, kao što su nagrade i priznavanja zaposlenima, kultura kvaliteta, obuka zaposlenih i postavljanje ciljeva, kako bi se dobile koristi od smanjenja troškova. Shodno tome, rezultati istraživanja omogućuju zaključak sa ogromnim praktičnim implikacijama, a to je da postoji potreba za razvojem sveobuhvatne infrastrukture organizacionih praksi za podršku CP kako bi se postiglo smanjenje troškova. Nalazi istraživanja daju preporuke za implementaciju KP i prioritetizaciju ulaganja u uslužnim organizacijama.
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O članku

jezik rada: engleski
vrsta rada: neklasifikovan
DOI: 10.5937/sjm14-16840
objavljen u SCIndeksu: 31.05.2019.
Creative Commons License 4.0

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