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2021, vol. 59, iss. 3, pp. 361-377
Concept 'vulnerable consumer' in EU and Serbian law
Institute of Comparative Law, Belgrade, Serbia
Keywords: vulnerable consumer; drivers of vulnerability; general term vulnerable consumer; sectoral term vulnerable consumer; the principle of good faith
The subject of this paper refers to a special legal regime for vulnerable consumers protection. Special rules for their protection may be determined and applied only if the general term "vulnerable consumer" is clearly defined. Comparative legal research has shown that this requirement has not yet been met in a way that it is widely recognized as acceptable. However, the special term "vulnerable consumer", which is related to certain economic sectors, has been defined with more success. This paper explores the reasons which explain this and analyse the special legal protection of consumers in EU and Serbia on the example of an energy vulnerable customer. Based on examples of good practice, it is indicated that there is a lot of space for improving the position of vulnerable consumers if traders recognize the special needs of them and if they act responsibly and in accordance with the principle of good faith.
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article language: Serbian
document type: Review Paper
DOI: 10.5937/PiP2103361J
received: 21/06/2021
accepted: 10/09/2021
published in SCIndeks: 01/10/2021

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