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The role of statistical process control for providing business excellence according to the EFQM model
aUniveristy of Niš, Faculty of Economy
bDAI - USAID Agribusiness program, Novi Pazar
In analyzing the available Serbian references in the area of management, quality management and business excellence, no research has been found on the implementation of the SPC methodology in small and medium Serbian organization. The gap was filled with the research conducted in 30 Serbian companies which where analyzed by EFQM model through 2010 and the first half of 2011. The purpose of this paper is to introduce the reader to the characteristics of SPC tool and techniques for the continuous quality improvement of products, processes and services in organizations which want to implement EFQM excellence model.
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Bošković, G., Janković-Milić, V., Anđelković-Pešić, M. (2011) Possibilities of cusum chart implementation in statistical process control. in: Research and development in mechanical industry RaDMI (XI), international conference, Soko Banja, Sep. 15-18. 2011. proceedings, p. 663-667
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Boulter, L., Bendell, T., Abas, H., Dahlgaard, J., Singhal, V. (2005) Report on EFQM and BQF funded Study into The impact of the effective Implementation of organizational Excellence strategies on key Performance results. (01.09.2010)
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Radić, G. (2009) Upravljanje poslovnim informacionim sistemima. Banja Luka: Panevropski univerzitet Apeiron
Rummler, G., Brache, A. (1995) Improving performance: How to manage the white space on the organization chart. San Francisco: Jossey-Bass
Shewhart, W.A. (1986) Statistical method from the viewpoint of quality control. Toronto: Unabridged Dover
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article language: English
document type: Review Paper
published in SCIndeks: 22/03/2013

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