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2017, vol. 51, br. 1, str. 81-108
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Upotreba informaciono-komunikacionih tehnologija u svrhu nadziranja u radnim organizacijama - slučaj Srbije
The use of information and communication technologies for the purposes of surveilance in working organizations: The case of Serbia
Univerzitet u Beogradu, Saobraćajni fakultet, Srbija
Sažetak
Predmet izučavanja ovog rada čine savremene tehnologije nadzora koje se primenjuju u radnim organizacijama (RO), kako u svetu tako i u Srbiji. Eksplozivan razvoj informaciono-komunikacionih tehnologija (IKT) omogućio je poslodavcima, pre toga nezabeležene, mogućnosti nadzora nad zaposlenima u RO. U skladu sa tim, osnovna pitanja koja pokreću kroz ovaj rad su, prvo, u kojoj meri i na koji način savremene tehnologije nadzora 'omoćavaju' poslodavce kao vlasnike kompletnog procesa stvaranja kapitala i drugo, da li se njihovom upotrebom konačno ostvaruje davnašnja želja kapitalista da se radna snaga svede jednu u nizu lako predvidljivih komponenti radnog procesa. Pored definisanja teorijskog okvira teme i analize različitih aspekata nadzora u RO sprovedeno je i empirijsko istraživanje u vidu 15 dubinskih intervjua sa zaposlenima u različitim tipovima RO. Rezultati istraživanja i prethodno sprovedena analiza pokazuju da je praksa nadzora široko rasprostranjena kako u inostranim tako i u srpskim RO a da zaposleni, uz sporadične strategije otpora, u najvećoj meri prihvataju nadzor 'zdravo za gotovo' bez preterano razvijene svesti o narušavanju njihovih radničkih ili ljudskih prava. PR Projekat Ministarstva nauke Republike Srbije, br. 36022.
Abstract
This paper deals with the use of information and communication technologies for the purposes of surveillance in working organizations in general and in Serbia as well. Until now, explosive development of information and communication technologies provided unprecedented possibilities for employee's surveillance. In line with that, fundamental questions that lie in the core of this paper are, firstly, in which way and extent new surveillance technologies empower employers as owners of the complete production process, and secondly, whether usage of new surveillance technologies will fulfill the long-lasting capitalists desire to make workforce a predictable component of the working process. Beside defining theoretical framework and analyzing different aspects of work surveillance, we have conducted an empirical research in the form of 15 in-depth interviews with people employed in different types of Serbian working organizations. The results of our research showed that surveillance practice is widespread in both international and domestic working organizations. What is even more surprising, the employees, with the exception of rare and sporadic resistant strategies, quite readily accept surveillance as a natural fact without any idea that their working and human rights have been violated.
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