|
|
References
|
|
2   
|
Albayrak, T., Caber, M. (2015) Prioritisation of the hotel attributes according to their influence on satisfaction: A comparison of two techniques. Tourism Management, 46: 43-50
|
|
|
Alsaqre, O., Mohamed, B., Jaafar, M. (2010) A study of effect of factors in the physical environment of hotels on customers perceptions of service quality and loyalty. in: Proceedings of Regional Conference on Tourism Research - RCTR 2010. 3-14, December 2010, Social Transformation Platform, University Saint Malaysia, Penang, Malaysia, rr. 254-263
|
|
|
Anderson, E. W., Mittal, V. (2000) Strengthening the Satisfaction-Profit Chain. Journal of Service Research, 3(2): 107-120
|
|
|
Baum, J.A. C., Mezias, S.J. (1992) Localized Competition and Organizational Failure in the Manhattan Hotel Industry, 1898-1990. Administrative Science Quarterly, 37(4): 580
|
|
|
Berry, L.L., Clark, T. (1986) Four ways to make services more tangible. Business, (October-December), rr. 53-54
|
|
3
|
Bitner, M.J. (1990) Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses. Journal of Marketing, 54(2): 69
|
|
4
|
Bitner, M.J. (1992) Servicescapes: The Impact of Physical Surroundings on Customers and Employees. Journal of Marketing, 56(2): 57
|
|
|
Božović, R. (2009) Izgradnja, uređenje i opremanje ugostiteljskih objekata. Novi Sad: PMF - Departman za geografiju, turizam i hotelijerstvo, pristupni rad
|
|
4
|
Brady, M.K., Cronin, J. J. (2001) Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach. Journal of Marketing, 65(3): 34-49
|
|
|
Broadbent, G., Bunt, R., Jencks, C. (1980) Signs, Symbols and Architecture. New York: John Wiley & Sons
|
|
|
Chentsova-Dutton, Y.E., Lyons, S.H. (2016) 24 - different ways of measuring emotions cross-culturally. in: Meiselman Herbert L. [ed.] Emotion Measurement, rr. 601-628
|
|
|
Chung, W., Kalnins, A. (2001) Agglomeration effects and performance: a test of the Texas lodging industry. Strategic Management Journal, 22(10): 969-988
|
|
1
|
Čerović, S., Čomić, Đ. (2011) Projektovanje i izgradnja hotela. Beograd: Univerzitet Singidunum, Fakultet za turistički i hotelijerstki menadžment
|
|
|
Čomić, Đ. (2015) Arhitektura kao faktor kvaliteta hotelskog proizvoda. in: SITCON2015 - Faktori, konkurentnosti turističkih preduzeća, Beograd, Zbornik radova, str. 115-121
|
|
1
|
de Roos, J.A. (2011) Planning and programming a hotel. Cornell University-School of Hospitality Administration, http://scholarship.sha.cornell.edu/articles/310 (preuzeto 3. septembra 2016)
|
|
|
Dolnicar, S., Otter, T. (2003) Which hotel attributes matter? A review of previous and a framework for further research. in: Griffin T., Harris R. [ed.] 9th Annual Conference, Asia Pacific Tourism Association, Sydney, rr. 176-188
|
|
|
Egan, D.J., Nield, K. (2000) Towards a Theory of Intraurban Hotel Location. Urban Studies, 37(3): 611-621
|
|
1
|
Hamilton, J.M. (2007) Coastal landscape and the hedonic price of accommodation. Ecological Economics, 62(3-4): 594-602
|
|
1
|
Han, H., Ryu, K. (2009) The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry. Journal of Hospitality & Tourism Research, 33(4): 487-510
|
|
3
|
Heung, V.C.S., Gu, T. (2012) Influence of restaurant atmospherics on patron satisfaction and behavioral intentions. International Journal of Hospitality Management, 31(4): 1167-1177
|
|
2
|
Hung, W., Shang, J., Wang, F. (2010) Pricing determinants in the hotel industry: Quantile regression analysis. International Journal of Hospitality Management, 29(3): 378-384
|
|
|
Ivkov, M. (2016) Service quality of B&B hotels in Novi Sad. TIMS. Acta, vol. 10, br. 2, str. 93-98
|
|
|
Jang, S.(Shawn), Namkung, Y. (2009) Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants. Journal of Business Research, 62(4): 451-460
|
|
|
Jani, D., Han, H. (2015) Influence of environmental stimuli on hotel customer emotional loyalty response: Testing the moderating effect of the big five personality factors. International Journal of Hospitality Management, 44: 48-57
|
|
|
Kim, J., Okamoto, N. (2006) Importance analysis on hotel components from a manager's perspective: Using conjoint analysis. Asia Pacific Journal of Tourism Research, 11(3): 227-238
|
|
1
|
Lado-Sestayo, R., Otero-González, L., Vivel-Búa, M., Martorell-Cunill, O. (2016) Impact of location on profitability in the Spanish hotel sector. Tourism Management, 52: 405-415
|
|
|
Lawson, F. (1976) Hotels, Motels and Condominiums: Design, Planning and Maintence. London: The architecural Press, pp. 146-157
|
|
1
|
Lin, I.Y. (2004) Evaluating a servicescape: the effect of cognition and emotion. International Journal of Hospitality Management, 23(2): 163-178
|
|
|
Lockyer, T. (2005) Understanding the dynamics of the hotel accommodation purchase decision. International Journal of Contemporary Hospitality Management, 17(6): 481-492
|
|
|
Magnini, V. P., Parker, E. E. (2009) The psychological effects of music: Implications for hotel firms. Journal of Vacation Marketing, 15(1): 53-62
|
|
|
Medlik, S. (1966) Market feasibility approach to hotel location. Tourist Review, 21(4): 141-148
|
|
|
Merhabian, A., Russell, J.A. (1974) An approach to environmental psychology. Cambridge: Massachusetts Institutet of Technology
|
|
|
Pavlovié, T. (2011) Sektor soba. Beograd: Frame Media
|
|
|
Penner, R.H., Adams, L., Robson, S.K. (2013) Hotel design, planning and development. New York: W.W. Norton & Co, pp. 371-388
|
|
|
Rapoport, A. (1982) The meaning of the built environment. Beverly Hills: Sage Publications
|
|
|
Ritter, W. (1986) Hotel location in big cities. in: Vetter F. [ed.] Big city tourism, Berlin: Reimer Verlag, pp. 355-364
|
|
|
Rogerson, C.M. (2012) Tourism–agriculture linkages in rural South Africa: evidence from the accommodation sector. Journal of Sustainable Tourism, 20(3): 477-495
|
|
|
Ryu, K., Jang, S. S. (2007) The Effect of Environmental Perceptions on Behavioral Intentions Through Emotions: The Case of Upscale Restaurants. Journal of Hospitality & Tourism Research, 31(1): 56-72
|
|
|
Ryu, K., Lee, H., Kim, W.G. (2012) The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions. International Journal of Contemporary Hospitality Management, 24(2): 200-223
|
|
|
Ryu, K., Han, H., Kim, T. (2008) The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions. International Journal of Hospitality Management, 27(3): 459-469
|
|
|
Sainaghi, R. (2011) RevPAR determinants of individual hotels. International Journal of Contemporary Hospitality Management, 23(3): 297-311
|
|
1
|
Shoval, N. (2006) The Geography of Hotels in Cities: An Empirical Validation of a Forgotten Model. Tourism Geographies, 8(1): 56-75
|
|
1
|
Shoval, N., McKercher, B., Ng, E., Birenboim, A. (2011) Hotel location and tourist activity in cities. Annals of Tourism Research, 38(4): 1594-1612
|
|
|
Sim, J., Mak, B., Jones, D. (2006) A Model of Customer Satisfaction and Retention for Hotels. Journal of Quality Assurance in Hospitality & Tourism, 7(3): 1-23
|
|
1
|
Skogland, I., Siguaw, J.A. (2004) Are Your Satisfied Customers Loyal?. Cornell Hotel and Restaurant Administration Quarterly, 45(3): 221-234
|
|
|
Suh, Y.K., McAvoy, L. (2005) Preferences and trip expenditures—a conjoint analysis of visitors to Seoul, Korea. Tourism Management, 26(3): 325-333
|
|
|
Tabler, W. (1985) Prologue. in: Rutes W., Penner R. [ed.] Hotel Planning & Design, London: Architectural Press
|
|
|
Urtasun, A., Gutiérrez, I. (2006) Tourism agglomeration and its impact on social welfare: An empirical approach to the Spanish case. Tourism Management, 27(5): 901-912
|
|
2
|
Wakefield, K.L., Blodgett, J.G. (1996) The effect of the servicescape on customers’ behavioral intentions in leisure service settings. Journal of Services Marketing, 10(6): 45-61
|
|
1
|
Wakefield, K.L., Blodgett, J.G. (1994) The Importance of Servicescapes in Leisure Service Settings. Journal of Services Marketing, 8(3): 66-76
|
|
|
Wall, E. A., Berry, L. L. (2007) The Combined Effects of the Physical Environment and Employee Behavior on Customer Perception of Restaurant Service Quality. Cornell Hotel and Restaurant Administration Quarterly, 48(1): 59-69
|
|
1
|
Yang, Y., Tang, J., Luo, H., Law, R. (2015) Hotel location evaluation: A combination of machine learning tools and web GIS. International Journal of Hospitality Management, 47: 14-24
|
|
|
Yang, Y., Luo, H., Law, R. (2014) Theoretical, empirical, and operational models in hotel location research. International Journal of Hospitality Management, 36: 209-220
|
|
14
|
Zeithaml, V.A., Berry, L.L., Parasuraman, A. (1996) The Behavioral Consequences of Service Quality. Journal of Marketing, 60(2): 31
|
|
|
|
|