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2011, vol. 15, iss. 1, pp. 40-52
Application of Gap model in the researches of hotel services quality
University of Novi Sad, Faculty of Science, Department of Geography, Tourism and Hotel Management

emailivana.blesic@gmail.com
Keywords: Gap model; SERVQUAL; hotel services quality
Abstract
This work presents the research results of the hotel services quality by applying Gap model and SERVQUAL questionnaire. The research was conducted in five health spa centers in the West Morava river valley region during August and September 2008. The reach is aimed at testing of Gap model, i.e. identification of exceptions when the hotel services quality in the observed sample is concerned.
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article language: English
document type: unclassified
DOI: 10.5937/Turizam1101040B
published in SCIndeks: 27/04/2011