Metrika

  • citati u SCIndeksu: 0
  • citati u CrossRef-u:0
  • citati u Google Scholaru:[]
  • posete u poslednjih 30 dana:10
  • preuzimanja u poslednjih 30 dana:8

Sadržaj

članak: 2 od 4  
Back povratak na rezultate
Andragoške studije
2017, br. 2, str. 27-46
Konceptualizacija i identifikacija kvaliteta stručnih obuka - pristup usmeren na korisnika
Fabian Vesnaa, Despotović Miomirb
aMinistarstvo prosvete, nauke i tehnološkog razvoja Republike Srbije, Beograd
bUniverzitet u Beogradu, Filozofski fakultet, Odeljenje za pedagogiju i andragogiju

e-adresa: vesna.fabian@yahoo.com, mdespoto@f.bg.ac.rs
Ključne reči: kvalitet obuke; stručne obuke; nastavno osoblje; prostorni uslovi i zaštita zdravlja; proces obučavanja; oprema i alati u nastavi; organizacija obuke; lokacija izvođenja obuke
Sažetak
Osnovni cilj istraživanja prikazanog u ovom radu jeste da se utvrde dimenzije kvaliteta stručnih obuka i kvaliteta stručnih obuka koju organizuje Nacionalna služba za zapošljavanje Srbije. Kvalitet je definisan kao razlika između opaženog i očekivanog kvaliteta različitih dimenzija obuke. Istraživanje je sprovedeno na uzorku od 306 polaznika. Dobijeni podaci su tretirani faktorskom analizom i izračunavanjem aritmetičkih sredina za percipirani i očekivani kvalitet obuke. Rezultati istraživanja ukazuju na multidimenzionalnost fenomena kvaliteta obuke. Faktorskom analizom je ekstrahovano šest dimenzija (faktora) kvaliteta koji se odnose na nastavno osoblje, prostorne uslove i zaštitu zdravlja, proces obučavanja, opremu i alate korišćene u nastavi, organizaciju obuke i lokaciju na kojoj se obuka realizuje. Rezultati takođe ukazuju na to da je realni tj. 'opaženi' kvalitet (usluga) obuke manji od očekivanog, odnosno da su polaznici imali veća očekivanja u odnosu na stručne obuke, naročito u odnosu na proces sticanja stručnih kompetencija i korišćenje opreme i alata.
Reference

1

Abdullah, F. (2006) The development of HEdPERF: a new measuring instrument of service quality for the higher education sector. International Journal of Consumer Studies, 30(6): 569-581

Angell, R.J., Heffernan, T.W., Megicks, P. (2008) Service quality in postgraduate education. Quality Assurance in Education, 16(3): 236-254

3

Arandarenko, M., Krstić, G. (2008) Analiza uticaja politike zapošljavanja i aktivnih mera tržišta rada u Republici Srbiji 2003-2007. Beograd: Vlada Republike Srbije, Tim potpredsednika Vlade za implementaciju Strategije za smanjenje siromaštva

5

Bahia, K., Nantel, J. (2000) A reliable and valid measurement scale for the perceived service quality of banks. International Journal of Bank Marketing, 18, 84

Bemowski, K. (1991) Restoring the pillars of higher-education. Quality progress, 24(10), 37-42

1

Betcherman, G., Olivas, K., Dar, A. (2004) Impacts of active labor market programs: New evidence from evaluations with particular attention to developing and transition countries. Washington: World Bank

4

Boulding, W., Kalra, A., Staelin, R., Zeithaml, V.A. (1993) A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions. Journal of Marketing Research, 30(1): 7

6

Cronin, J. J., Taylor, S.A. (1992) Measuring Service Quality: A Reexamination and Extension. Journal of Marketing, 56(3): 55

Dagostino, A., Serafini, R., Ward-Warmedinger, M.E. (2006) Sectoral explanations of employment in Europe: The role of services

Dimitrijević, Lj. (2016) Sistem kvaliteta kao faktor unapređivanja efektivnosti i efikasnosti obrazovanja odraslih. Beograd: Filozofski fakultet, neobjavljena doktorska teza

Gallifa, J., Batallé, P. (2010) Student perceptions of service quality in a multi‐campus higher education system in Spain. Quality Assurance in Education, 18(2): 156-170

Gatfield, T., Barker, M., Graham, P. (1999) Measuring Student Quality Variables and the Implications for Management Practices in Higher Education Institutions: an Australian and international student perspective. Journal of Higher Education Policy and Management, 21(2): 239-252

Ginsberg, M.B. (1991) Understanding educational reforms in global context: Economy, ideology and the state

2

Gržinić, J. (2007) Concepts of service quality measurement in hotel industry. Ekonomska misao i praksa, (1), 81-98

2

Hill, Y., Lomas, L., MacGregor, J. (2003) Students’ perceptions of quality in higher education. Quality Assurance in Education, 11(1): 15-20

Holdford, D. (2001) Development of an instrument to assess student perceptions of the quality of pharmaceutical education. American Journal of Pharmaceutical Education, 65(2), 125

Holdford, D., White, S. (1997) Testing commitment-trust theory in relationships between pharmacy schools and students. American Journal of Pharmaceutical Education, 61(3), 249-256

Jain, R., Sahney, S., Sinha, G. (2013) Developing a scale to measure students’ perception of service quality in the Indian context. TQM Journal, 25(3): 276-294

Joseph, M., Joseph, B. (1997) Service quality in education: a student perspective. Quality Assurance in Education, 5(1): 15-21

Lacobucci, D., Grayson, K.A., Ostrom, A.L. (1994) The calculus of service quality and customer satisfaction: Theoretical and empirical differentiation and integration. Advances in services marketing and management, 3(1), 1-68

Lawton, S.B. (1992) Why restructure?: an international survey of the roots of reform 1. Journal of Education Policy, 7(2): 139-154

LeBlanc, G., Nguyen, N. (1997) Searching for excellence in business education: an exploratory study of customer impressions of service quality. International Journal of Educational Management, 11(2): 72-79

Legčević, J. (2010) Quality gap of educational services in viewpoints of students. Ekonomska misao i praksa, (2), 279-298

1

Li, R.Y., Kaye, M. (1999) Measuring Service Quality in the Context of Teaching: A Study on the Longitudinal Nature of Students’ Expectations and Perceptions. Innovations in Education & Training International, 36(2): 145-154

Mahapatra, S. S., Khan, M. S. (2007) A framework for analysing quality in education settings. European Journal of Engineering Education, 32(2): 205-217

Marjanović, D. (2015) Active Labour Market Programme Impact Assessment: The impact of three programmes implemented by the National Employment Service of Serbia. ILO

Martin, J.P., Grubb, D. (2001) What works and for whom: A review of OECD countries experiences with active labour market policies. Swedish economic policy review, 8(2), 9-56

Ognjenović, K. (2007) Ocena neto efekata aktivnih mera na tržištu rada. Beograd: Institut za ekonomska i socijalna istraživanja

Owlia, M.S., Aspinwall, E.M. (1998) A framework for measuring quality in engineering education. Total Quality Management, 9(6): 501-518

Parasuraman, A., Zeithaml, V.A., Berry, L.L. (1988) Servqual: A multiple-item scale for measuring consumer percepcions of service quality. Journal of retailing, 64(1), 41-50

2

Schiffman, L.G., Kanuk, L.L. (2004) Ponašanje potrošača. MATE

Smith, G., Smith, A., Clarke, A. (2007) Evaluating service quality in universities: a service department perspective. Quality Assurance in Education, 15(3): 334-351

Stodnick, M., Rogers, P. (2008) Using SERVQUAL to Measure the Quality of the Classroom Experience. Decision Sciences Journal of Innovative Education, 6(1): 115-133

Sultan, P., Wong, H. (2010) Performance‐based service quality model: an empirical study on Japanese universities. Quality Assurance in Education, 18(2): 126-143

Woodruff, R.B., Cadotte, E.R., Jenkins, R.L. (1983) Modeling Consumer Satisfaction Processes Using Experience-Based Norms. Journal of Marketing Research, 20(3): 296
   

O članku

jezik rada: srpski
vrsta rada: izvorni naučni članak
DOI: 10.5937/ANDSTUD1702027F
objavljen u SCIndeksu: 03.05.2018.

Povezani članci

Ekonomika (2016)
Ispitivanja mišljenje studenata u cilju povećanja kvaliteta visokog obrazovanja
Puška Adis, i dr.

Ekonomski izazovi (2018)
Navike u korišćenju bankarskih usluga i zadovoljstvo kvalitetom korisnika bankarskih usluga u Crnoj Gori
Raičević Milica, i dr.

Tehnika (2017)
Merenje kvaliteta transportnih usluga primenom SERVQUAL modela
Maksimović Mlađan V., i dr.

prikaži sve [25]