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2017, br. 2, str. 27-46
Konceptualizacija i identifikacija kvaliteta stručnih obuka - pristup usmeren na korisnika
aMinistarstvo prosvete, nauke i tehnološkog razvoja Republike Srbije, Beograd
bUniverzitet u Beogradu, Filozofski fakultet, Odeljenje za pedagogiju i andragogiju

e-adresavesna.fabian@yahoo.com, mdespoto@f.bg.ac.rs
Ključne reči: kvalitet obuke; stručne obuke; nastavno osoblje; prostorni uslovi i zaštita zdravlja; proces obučavanja; oprema i alati u nastavi; organizacija obuke; lokacija izvođenja obuke
Sažetak
Osnovni cilj istraživanja prikazanog u ovom radu jeste da se utvrde dimenzije kvaliteta stručnih obuka i kvaliteta stručnih obuka koju organizuje Nacionalna služba za zapošljavanje Srbije. Kvalitet je definisan kao razlika između opaženog i očekivanog kvaliteta različitih dimenzija obuke. Istraživanje je sprovedeno na uzorku od 306 polaznika. Dobijeni podaci su tretirani faktorskom analizom i izračunavanjem aritmetičkih sredina za percipirani i očekivani kvalitet obuke. Rezultati istraživanja ukazuju na multidimenzionalnost fenomena kvaliteta obuke. Faktorskom analizom je ekstrahovano šest dimenzija (faktora) kvaliteta koji se odnose na nastavno osoblje, prostorne uslove i zaštitu zdravlja, proces obučavanja, opremu i alate korišćene u nastavi, organizaciju obuke i lokaciju na kojoj se obuka realizuje. Rezultati takođe ukazuju na to da je realni tj. 'opaženi' kvalitet (usluga) obuke manji od očekivanog, odnosno da su polaznici imali veća očekivanja u odnosu na stručne obuke, naročito u odnosu na proces sticanja stručnih kompetencija i korišćenje opreme i alata.
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O članku

jezik rada: srpski
vrsta rada: izvorni naučni članak
DOI: 10.5937/ANDSTUD1702027F
objavljen u SCIndeksu: 03.05.2018.